ROSS; send in a support ticket and put, ATTENTION MATT IN BILLING.
Purchased a diamond membership, but not applied
Sort:
Ross. I wouldn't leave an email address on the forums if I were you.
He does; I just hate it when he sneaks up on me like that
Wow, thanks everyone for the replies! I'll wait to hear back.
Jan 7, 2015
0
#7
Hi Ross. Sorry for the mix up! I have now added your membership in full to your Chess.com account for you. Enjoy! :)
Yep I see its gone through now. Thanks a bunch.
Glad everything worked out for you, OP. I'm also pleased to hear that your thread doesn't bait any trolls with some contradictory rant.
I have same issue now. Can you help me about this issue please. I have purcased diamond membership monthly but i can't use premium features.
Apr 15, 2020
0
#12
murattgecgelfx wrote:
I have same issue now. Can you help me about this issue please. I have purcased diamond membership monthly but i can't use premium features.
If it was done on the app, it can take a couple of days to be applied.
If you don't see it by then, you should open a ticket:
https://support.chess.com/collection/343-contact-us
I purchased a full year membership and it is all of a sudden gone ! My credit card was charged 139.99 and I have the receipt in my email. Please reinstate my membership!!!
May 14, 2020
0
#14
DAZdillingercox wrote:
I purchased a full year membership and it is all of a sudden gone ! My credit card was charged 139.99 and I have the receipt in my email. Please reinstate my membership!!!
You should open a ticket with support with the appropriate details.
https://support.chess.com/article/346-contact-us
Hello,
I purchased a diamond membership through the chess.com Android app, during which time it said I get a week free trial before my one year membership is applied. Cool I thought.
After purchasing through Google Play nothing was applied so I emailed chess.com and the free trial was then applied. I figured the full membership would automatically start after the one week trial however that period has ended and my diamond membership isn't active.
I can provide my order number and show that my account has been debited the subscription fee if needed (through another channel other than this forum). Could someone please get in contact with me via this thread or by email. My address is ross.crockett01 at gmail dot com (wrote out in english to prevent spam from forum trawlers).
Cheers,
Ross