Puzzle Rush, High Score not updating

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Zafuman
EndgameStudent a écrit :

 

I'd already sent this photo to admin but have sent it again asking for my high score to appear on my homescreen as 55.

 

 

Uhm, wait a minute. Your profile's personal best does show 51, which is over the 49 limit we think the bug is creating.

 

Your first 51 attempt as we see in your screenshot dates back to August 8 2021, which means that is the attempt that got recorded, and the bug didn't exist yet in 2021.

All your attempts of 2022 that got over 51 were not counted on the PB display, so as we suspected the bug most likely started sometime in 2022.

EndgameStudent
Your first 51 attempt as we see in your screenshot dates back to August 8 2021, which means that is the attempt that got recorded, and the bug didn't exist yet in 2021. All your attempts of 2022 that got over 51 were not counted on the PB display, so as we suspected the bug most likely started sometime in 2022.

That's what I thought too. 

eric0022
TheRealMarlowe wrote:

I've had the same problem. I scored 53 but it's still showing my last score of 48. I contacted support and they replied last week. They told me they were aware of the problem and were working on fixing it. I took a screenshot of my highest score which I could send to them. 

I worked really hard trying to improve my score so am disappointed it's not showing. Hopefully they will have it fixed soon. 

 

 

At least in your "summary" it's displayed as 58. The one in which you click your username and there are two numbers (one is your highest rating across all time controls and the other is your highest Puzzle Rush score).

k2ml

Damn this bug still not fixed, My highscore of 50 only showing as 43 on friends leaderboard and stats on my profile, only shows 50 on my puzzle rush history and if you click on my name.
 

Halfullnelson

Having the same issue, took months to break 50 and finally got 52 but it’s not showing on my profile or in the all time friends leaderboard

real_hairypatzer

+1, same issue..

AreaElf

Same thing happened to me just now. I set a new Survival Puzzle Rush record of 56 but my profile still shows my old record of 49. Worked my a$$ off to finally break 50.

JPSterling

Not only did you break it...you smashed it with a 56 score. Nice work! And it's certainly all the more frustrating for it not to update.

Fat_Orange_Panda21

Im having the same issue too. I hit 52 in 5 minute puzzle rush which is my all time high but it doesnt show that on my profile or leaderboard

e_9-2020

hi

heylitha2008

nvm, it's fixed now

heylitha2008
heylitha2008 wrote:

nvm, it's fixed now

and no, it isn't. it only shows in my profile summary, not my stats where it's important to have.
something weird is going on in this site.
I had a 50, but it shows 47 on my stats like everyone else had.
I also reported this on a _forum_ but I didn't get any reply from any staff or mod. 
wth is really going on? I'm kind of frustrated to not have that half-century in my stats

ChessAce1111

Hey! I'm also facing this issue. I've scored 51 in Puzzle Rush today but it is not counting to my stats. Someone pls fix this bug.

cyclic_quadrilateral

Same! I scored 52 on puzzle rush but it only shows in my personal leaderboard and profile, not in the friend/global leaderboard.

EndgameStudent

Smashed my best score by 5! Wish I stopped for lunch and gone back to it though - rushed the last three as I was so hungry. I wonder if the bug will ever get fixed...

EndgameStudent

I assumed the bug was not fixed as the daily leader board doesn't have my score of 60 and there is the usual glut of untitled players with a score of 49. Strangely my Stats page shows 60 as my high score now but when I hover over it to click on it to see all my high scores there's a no entry symbol.... Very strange.

edit - found my best scores by clicking on Puzzles and selecting Puzzle Rush - today's 60 doesn't appear on the global daily score chart though... At least they appear to have solved half the bug and allowed a high score to be updated on a user's page.

Cab01nk

same here to me. I got 51 in the puzzle rush twice in a month, but in the table of scores im still in number #7 of my friends with and old score with 48. The table didn't upload. or change to me, why this happen??? how can it be fixed???

heylitha2008
Cab01nk wrote:

same here to me. I got 51 in the puzzle rush twice in a month, but in the table of scores im still in number #7 of my friends with and old score with 48. The table didn't upload. or change to me, why this happen??? how can it be fixed???

same here. in my friends tab, it still shows 47 which I beat twice

sharggg

Having the same problem. I reached 53 on a puzzle rush and it shows on my profile but doesnt update my leaderboard (Global or Friends) it still shows an old score of 43.

k2ml

How have chess.com still not fixed this despite knowing about this issue persisting for over a year