Question about reopening a closed account

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FioraVesper

When I try to login in my alt after self-closing the account, it says that my password is incorrect;-; even though both email and password are correct. 

I also tried changing password and than logging in but it just shows incorrect password everytime, what to do?

I also can login in other sites with this password, but not in chess.com...

Arkan_Al_Fatih

I don't know, I've also experienced something like this and couldn't get in either

justbefair

After you close an account, I think you need help from Support to reopen it.

FioraVesper
justbefair wrote:

After you close an account, I think you need help from Support to reopen it.

Huh?

S2oo9

Are you trying to log in with email or with username?

FioraVesper
S2oo9 wrote:

Are you trying to log in with email or with username?

Tried both, nothing works

S2oo9

Is your account linked to Gmail?

FioraVesper
S2oo9 wrote:

Is your account linked to Gmail?

Not sure about that, how to check?

S2oo9

Go to settings>account>connected account

And check if it's linked anywhere.

S2oo9

And have you reopened the account or facing problem in that too

MrChatty
justbefair wrote:

After you close an account, I think you need help from Support to reopen it.

Maybe they changed something again but a couple of months ago a user could just log in without contacting Support

metamorphosis2067
FioraVesper wrote:

When I try to login in my alt after self-closing the account, it says that my password is incorrect;-; even though both email and password are correct.

I also tried changing password and than logging in but it just shows incorrect password everytime, what to do?

I also can login in other sites with this password, but not in chess.com...

Just click forgot password and copy paste

metamorphosis2067
S2oo9 wrote:

Is your account linked to Gmail?

Its connected cuz then how would she comment?

FioraVesper
S2oo9 wrote:

Go to settings>account>connected account

And check if it's linked anywhere.

I remember linking my account to my gmail

FioraVesper
S2oo9 wrote:

And have you reopened the account or facing problem in that too

That's the problem bro, I'm unable to reopen

Martin_Stahl
FioraVesper wrote:

When I try to login in my alt after self-closing the account, it says that my password is incorrect;-; even though both email and password are correct.

I also tried changing password and than logging in but it just shows incorrect password everytime, what to do?

I also can login in other sites with this password, but not in chess.com...

https://support.chess.com/en/articles/10971891-how-do-i-reopen-my-closed-account 

It the steps there do not work, you'll need to contact Support directly using the option in the menu.

is-this-allowed
FioraVesper wrote:
S2oo9 wrote:

Is your account linked to Gmail?

Not sure about that, how to check?

sry to pry what was your alt?