Rapid/Blitz/Puzzle Stats not showing. Please help

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sssangmin

My Rapid/Blitz/Puzzle Stats are not showing. Rapid/Blitz stats are not showing in web and mobile app. Puzzle stats is not showing in only mobile app. It seems that data can't be loaded. I can't understand this problem. If anyone knows this problem, please help me. Thank you.

justbefair

I can see your stats.

sssangmin

sssangmin

This is my phone screen. I can't see my stats

sssangmin

I can't see my stats. It seems stuck.

This is my web screen. I use chrome. It seems stuck. Please help.

Dhyaneshwaran_V

same issue for me too

Martin_Stahl
sssangmin wrote:

My Rapid/Blitz/Puzzle Stats are not showing. Rapid/Blitz stats are not showing in web and mobile app. Puzzle stats is not showing in only mobile app. It seems that data can't be loaded. I can't understand this problem. If anyone knows this problem, please help me. Thank you.

Is that iOS? And what's the app version?

Martin_Stahl

There's a known issue in some members in done stats pools on the web that staff are aware of and looking into. For example my Rapid pool has the issue.

Vidyudaabhi

Puzzle stats aren't showing on Mac as well not just mobile app

sssangmin
Martin_Stahl님이 썼습니다:
sssangmin wrote:

My Rapid/Blitz/Puzzle Stats are not showing. Rapid/Blitz stats are not showing in web and mobile app. Puzzle stats is not showing in only mobile app. It seems that data can't be loaded. I can't understand this problem. If anyone knows this problem, please help me. Thank you.

Is that iOS? And what's the app version?

I use Android app. And its version is 4.6.38

sssangmin

https://www.chess.com/forum/view/help-support/stats-not-showing-please-help

There are more people who have same problem.

Martin_Stahl

This may be fixed for those with the issue

shanegiesbrecht
I had the same problem but it all works now, I suppose they fixed it