Rapid/Blitz/Puzzle Stats not showing. Please help

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Avatar of sssangmin

My Rapid/Blitz/Puzzle Stats are not showing. Rapid/Blitz stats are not showing in web and mobile app. Puzzle stats is not showing in only mobile app. It seems that data can't be loaded. I can't understand this problem. If anyone knows this problem, please help me. Thank you.

Avatar of justbefair

I can see your stats.

Avatar of sssangmin

Avatar of sssangmin

This is my phone screen. I can't see my stats

Avatar of sssangmin

I can't see my stats. It seems stuck.

This is my web screen. I use chrome. It seems stuck. Please help.

Avatar of Dhyaneshwaran_V

same issue for me too

Avatar of Martin_Stahl
sssangmin wrote:

My Rapid/Blitz/Puzzle Stats are not showing. Rapid/Blitz stats are not showing in web and mobile app. Puzzle stats is not showing in only mobile app. It seems that data can't be loaded. I can't understand this problem. If anyone knows this problem, please help me. Thank you.

Is that iOS? And what's the app version?

Avatar of Martin_Stahl

There's a known issue in some members in done stats pools on the web that staff are aware of and looking into. For example my Rapid pool has the issue.

Avatar of Vidyudaabhi

Puzzle stats aren't showing on Mac as well not just mobile app

Avatar of sssangmin
Martin_Stahl님이 썼습니다:
sssangmin wrote:

My Rapid/Blitz/Puzzle Stats are not showing. Rapid/Blitz stats are not showing in web and mobile app. Puzzle stats is not showing in only mobile app. It seems that data can't be loaded. I can't understand this problem. If anyone knows this problem, please help me. Thank you.

Is that iOS? And what's the app version?

I use Android app. And its version is 4.6.38

Avatar of sssangmin

https://www.chess.com/forum/view/help-support/stats-not-showing-please-help

There are more people who have same problem.

Avatar of Martin_Stahl

This may be fixed for those with the issue

Avatar of shanegiesbrecht
I had the same problem but it all works now, I suppose they fixed it