recharge my money please...

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Tempiese75

Yesterday i subscribe for a diamond premium but i see that they taka the money at the moment and so there is no "free dais" now i deleted my diamond account but...where is my money?

notmtwain
Tempiese75 wrote:

 

Yesterday i subscribe for a diamond premium but i see that they taka the money at the moment and so there is no "free dais" now i deleted my diamond account but...where is my money?

If you want to get a refund, you have to write an email directly to support.

Deleting your account will not get your money back automatically.

Refunds

If you are not satisfied, please contact Member Support. All first-time subscriptions are given a 30-Day Money Back Guarantee except those purchased through iTunes/Apple. Once a member has received a refund they are no longer eligible for the 30-Day Money Back Guarantee. Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc).

Tempiese75

Thank u for the answer!i guess there is a bug cause diamond premium doesn t works on my account because i have the silver icon that doesnt disappear until may (i subscribe the silver trial and after i deleted it didnt disappear). So i guess the solution is delete my account and do another one. Is also strange that if i choose a diamond membership they take my money; i guessed they have to take it after the trial period.