refund
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zidanhi
8 days ago
0
#1
Chess.com ive been reaching out via email and your Support system and I still got no answer… I WANT MY REFUND FOR THE DIAMOND PREMIUM MEMBERSHIP, I DID NOT MEAN TO BUY IT!!!
Oop
7 days ago
0
#3
zidanhi wrote:
Chess.com ive been reaching out via email and your Support system and I still got no answer… I WANT MY REFUND FOR THE DIAMOND PREMIUM MEMBERSHIP, I DID NOT MEAN TO BUY IT!!!
You have to contact support directly through the option in the menu.
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
7 days ago
0
#4
Martin_Stahl wrote:
zidanhi wrote:
Chess.com ive been reaching out via email and your Support system and I still got no answer… I WANT MY REFUND FOR THE DIAMOND PREMIUM MEMBERSHIP, I DID NOT MEAN TO BUY IT!!!
You have to contact support directly through the option in the menu.
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
I did but it says that theyve been working on it for over a week now and I get 0 answers anywhere...
6 days ago
0
#6
zidanhi wrote:
I did but it says that theyve been working on it for over a week now and I get 0 answers anywhere...
This should be handled now.
6 days ago
0
#7
SacrificePawnAlways wrote:
You ‘bought’ it 2 years ago tho
I bought my first diamond membership 2 years ago, It automatically renewed and I immediatly reached out to chess.com to tell them this was not on porpuse, so yeah I want my refund
6 days ago
0
#8
Martin_Stahl wrote:
zidanhi wrote:
I did but it says that theyve been working on it for over a week now and I get 0 answers anywhere...
This should be handled now.
It isnt tho, theyre not answering anywhere and the chat bot gives me the same generated answers over and over again
6 days ago
0
#9
zidanhi wrote:
Martin_Stahl wrote:
zidanhi wrote:
I did but it says that theyve been working on it for over a week now and I get 0 answers anywhere...
This should be handled now.
It isnt tho, theyre not answering anywhere and the chat bot gives me the same generated answers over and over again
According to staff, you've been refunded. Check your Messages in the Support tool.
6 days ago
0
#10
Martin_Stahl wrote:
zidanhi wrote:
Martin_Stahl wrote:
zidanhi wrote:
I did but it says that theyve been working on it for over a week now and I get 0 answers anywhere...
This should be handled now.
It isnt tho, theyre not answering anywhere and the chat bot gives me the same generated answers over and over again
According to staff, you've been refunded. Check your Messages in the Support tool.
Oh yes, youre right. I didnt get a notification anywhere so I didnt notice. They took a damn long time that they even gave me free diamond for 30 days haha. Thanks for the support tho guys, also thanks to the chess.com support.