My membership renewed when I didn't want it to so I immediately (same day) contacted the online chatbot and asked for a refund. This was on 24 December. Nothing has happened. I took screenshots of the conversation but the chatbot is refusing to talk about this further. Can anyone help, please?
Please post the screenshots where you asked for a refund and where the chatbot is refusing to discuss it any further.
Deleted - it had my email address on...
My membership renewed when I didn't want it to so I immediately (same day) contacted the online chatbot and asked for a refund. This was on 24 December. Nothing has happened. I took screenshots of the conversation but the chatbot is refusing to talk about this further. Can anyone help, please?
Start a new discussion, be sure to choose the billing refund/related option
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
If you need help, please contact our Help and Support team.
My membership renewed when I didn't want it to so I immediately (same day) contacted the online chatbot and asked for a refund. This was on 24 December. Nothing has happened. I took screenshots of the conversation but the chatbot is refusing to talk about this further. Can anyone help, please?