Want refund of 349 as it was free trial of a week and amount was debited from my account
REFUND
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Jun 24, 2025
0
#183
Goutham2500 wrote:
Want refund of 349 as it was free trial of a week and amount was debited from my account
You'll need to contact Support directly using the option in the menu. Be sure to choose the billing/refund related option
They just took 124.99euros from my Bank account after the 7 day trial that I forgot about. I asked the Bot for a refund as I saw in their Forum, but it just answered by "This is how you can cancel your subscription"
I re-asked for a refund and then it took my email and username and said that I should get an email qnd that my request was sent. But I didn't get any email and it's been 5 hours now.
I at least want an automatic email that confirms my request was sent.
Jul 1, 2025
0
#185
brahim070 wrote:
They just took 124.99euros from my Bank account after the 7 day trial that I forgot about. I asked the Bot for a refund as I saw in their Forum, but it just answered by "This is how you can cancel your subscription"
I re-asked for a refund and then it took my email and username and said that I should get an email qnd that my request was sent. But I didn't get any email and it's been 5 hours now.
I at least want an automatic email that confirms my request was sent.
The tool should have mentioned a time frame to be contacted
they charged me for the membership, and I want a refund. I've already asked support for the refund, and they said it would take 1-3 buisiness days. How long does it usually take for them to refund the money after submitting the request?
Jul 6, 2025
0
#187
Jimmy-Nguyen08 wrote:
they charged me for the membership, and I want a refund. I've already asked support for the refund, and they said it would take 1-3 buisiness days. How long does it usually take for them to refund the money after submitting the request?
It will depend on the overall ticket load but I believe it's a few business days after they officially contact you and validate the request
Hi guys, same problem here, they told me that i'll receive a reply in 3 days, is it actually legit or a scam? And should I cancel immediately my premium membershi? Thx
Aug 3, 2025
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#189
ILBITTAFISCHER wrote:
Hi guys, same problem here, they told me that i'll receive a reply in 3 days, is it actually legit or a scam? And should I cancel immediately my premium membershi? Thx
You'll be contacted by staff.
The thing is that i've cancelled my membership and they still say that it will expire on the 3rd of august 2026, genuinely i don't know what to do
Aug 3, 2025
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#191
ILBITTAFISCHER wrote:
The thing is that i've cancelled my membership and they still say that it will expire on the 3rd of august 2026, genuinely i don't know what to do
Cancelling just cancels the renewal. If you cancel while on a trial, it prevents it from charging
Yep I know, i've just forgot to cancel it during the trial and now they've charged me 110€ for the premium membership, so I cancelled it today and i just want to know if i will be able to get a refund cuz i've already contacted the support and they've said that they're gonna reach out within 3 days. Thx
Aug 4, 2025
0
#193
May I please get a refund, I started a free trial and forgot to cancel. I did not want it anymore and now have been charged.
Aug 4, 2025
0
#194
labillotimmy wrote:
May I please get a refund, I started a free trial and forgot to cancel. I did not want it anymore and now have been charged.
You need to contact Support directly using the option in the menu. Be sure to choose the billing/refund related option
I forgot to cancel my Free 7day subscription and then I lost my 299₱ and said "auto renewed", therefore can I get my 299₱ back?
Aug 22, 2025
0
#196
whybro08642 wrote:
I forgot to cancel my Free 7day subscription and then I lost my 299₱ and said "auto renewed", therefore can I get my 299₱ back?
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
I didn't know that the free 7 day free subscription was not until the end of the day, so I lost 60 HK dollars. Can I have my money back, please?
Aug 24, 2025
0
#198
Hqvtreythesans wrote:
I didn't know that the free 7 day free subscription was not until the end of the day, so I lost 60 HK dollars. Can I have my money back, please?
You'll need to contact Support directly using the option in the menu
Martin_Stahl wrote:
Hqvtreythesans wrote:
I didn't know that the free 7 day free subscription was not until the end of the day, so I lost 60 HK dollars. Can I have my money back, please?
You'll need to contact Support directly using the option in the menu
Thanks
Hi, I just sent a request on support, I had forgotten about my annual membership, I just got charged 157, I understand that it is my fault, but its been hard these days as rent and bills are really keeping me tight on money. Im just asking for mercy, I dont even need a full refund. Is there any idea how long it would take? I know they said 1-3 days, I just sort of wanted to ask for double confirmation. Thank you
What is this refund form you are talking about because I tried contacting their email but they just direct me to the bots witch aren't at all helpful
The bot should automatically include your account information, if you're signed in, so they should be able to handle the refund process. If you haven't been contacted in a few days, reply here