I cancelled my member ship almost a year ago, not they automatically renewed to diamond. this site is a scam! and you cannot remove your credit card (I am going to change banks now). I wish I never knew this site. Going to Lichess
If you contact Support directly you can get that handled and refunded.
Use the Support option in the menu and be sure to choose the billing/refund related option.
impossible to contact them, you only get a stupid bot AI which just makes you more angry.
impossible to contact them, you only get a stupid bot AI which just makes you more angry.
If you use the billing/refund related option you'll be able to get it to staff
they so sneaky they charge you the last day of the trial scumbags
wild that this is the most liked comment
impossible to contact them, you only get a stupid bot AI which just makes you more angry.
If you use the billing/refund related option you'll be able to get it to staff
AY WHO DOWNVOTED MARTIN
impossible to contact them, you only get a stupid bot AI which just makes you more angry.
Yes, I want to punch that thing
I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund.
did you end up getting the refund ?
I learned something today. Dont get the free trial
💀💀💀💀
Fr
Contact Support.
To reach our support team, please click the "Help" button on the bottom left of any chess.com page and you can get help from our AI agent or from one of our dedicated support team members.
Before reaching out, make sure to review our most common FAQs:
how do you refund? ive sent an email to support@chess.com and they didnt reply, its been a day.
how do you refund? ive sent an email to support@chess.com and they didnt reply, its been a day.
bro they don't respond instantly
how do you refund? ive sent an email to support@chess.com and they didnt reply, its been a day.
bro they don't respond instantly
Yes, they won’t respond immediately but you will get a bot.
how do you refund? ive sent an email to support@chess.com and they didnt reply, its been a day.
You won't get a reply to an email; that's not used anymore. You need to use the Support tool in the menu
I also forgot to end my free trial and played 80 euros. When requesting a refund from the bot I filled the wrong email and username. Now whenever I ask again the bot says that I already requested a refund type sh. How do I speak to a real person or is there a way to fix this?
I also forgot to end my free trial and played 80 euros. When requesting a refund from the bot I filled the wrong email and username. Now whenever I ask again the bot says that I already requested a refund type sh. How do I speak to a real person or is there a way to fix this?
If you sent a refund request form stating the wrong username and email, I don't see how it could affect your ability to seek a refund under the correct username and email, unless there is something stored in cookies.
Perhaps you should delete your cookies, restart the browser and try again.
I cancelled my member ship almost a year ago, not they automatically renewed to diamond. this site is a scam! and you cannot remove your credit card (I am going to change banks now). I wish I never knew this site. Going to Lichess