Refund money

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Avatar of Luckyy_38

I had a free premium subscription in September 2024, but in October, it was automatically renewed, and I was charged €124. I didn’t realize this because the email linked to my account is no longer in use. Additionally, I haven’t used the account at all since the renewal.

Would it be possible to receive a refund for this charge? I’d really appreciate your help.

Thank you in advance

Avatar of Martin_Stahl

You'll need to contact Support directly using the option in the menu. Choose the billing/refund option

Avatar of Luckyy_38

Sure I am going to try contact support, I am broke I need the money ;-;

Avatar of EllisBellie

You should contact the service’s customer support and explain the situation, mentioning that you didn’t intend to renew and haven’t used the account. If possible, provide proof of inactivity and request a refund as a courtesy. Policies vary, but they might help. My younger brother needed to submit a high-resolution design project for his college assignment, but most platforms had strict file size limits. That’s when we discovered Filemail. It allowed him to send his large files quickly and securely, without compromising quality. I was really impressed by how simple and efficient the process was. Highly recommended for students and professionals alike!