Request a refund

Sort:
Avatar of dracorexxx

Hello there!

I requested a refund because i accidentally bought yearly plan instead of monthly.

How long will it take to get an answer? Or will I? I didn't get any "confirmation" email back.

Avatar of Martin_Stahl
dracorexxx wrote:

Hello there!

I requested a refund because i accidentally bought yearly plan instead of monthly.

How long will it take to get an answer? Or will I? I didn't get any "confirmation" email back.

If you opened a ticket and didn't get a confirmation, check your junk/spam folders.

Avatar of dracorexxx

I still didnt get any… https://support.chess.com/article/1963-request-a-refund

did it on this link, twice but nothing

Avatar of Martin_Stahl
dracorexxx wrote:

I still didnt get any… https://support.chess.com/article/1963-request-a-refund

did it on this link, twice but nothing

My understanding is you have been contacted by staff now.

Avatar of dracorexxx

Yes, correct I have been contracted, thank you tho

Avatar of Martin_Stahl
Azizoon6992201115 wrote:

A woman acting to be me..how can it be fixed

Not sure what you mean but if you are having an issue with another member you can report them.

https://support.chess.com/article/209-how-do-i-report-someone