Requested refund - how long for a response?

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Avatar of PsychoDK

I've requested a refund, but haven't received any messages related to that (not even an automatic bot response "We've received your message, will get to it soon" sort of thing). How long should it take for Support to look at it?

Avatar of Martin_Stahl
PsychoDK wrote:

I've requested a refund, but haven't received any messages related to that (not even an automatic bot response "We've received your message, will get to it soon" sort of thing). How long should it take for Support to look at it?

The average response time is 1-2 days but can occasionally be longer, depending on ticket loads.