SAFARI vs Chess.com

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Avatar of gasparlove

since yesterday i can no longer open chess.com from SAFARI with my mac. The mac support service have the same problem on your website.
did you meet the same problem? Regards

Avatar of Martin_Stahl

 What happens when you try?

Avatar of Nogne

I have the same problem. Safari crashes, I cannot even open your homepage.

Avatar of AdenosineTriphosphat

Exactly the same for days ! tear.png

I tried to delete cookies from the site, but no improvement. I have to open another browser to be able to play on chess.com on my computer...

Avatar of Dalek

I use Mac and both Safari and Chrome are working fine with chess.com.  Just for reference, I'm running MacOS Sierra, with Safari 10.01.

Avatar of chrka

@gasparlove @nogne @AdenosineTriphosphat What version of Safari are you using? I use Safari almost exclusively with no problems (Safari 10 on El Capitan).

Avatar of gasparlove

safari 10 on El Capitan too

Avatar of AdenosineTriphosphat

chrka wrote:

"@gasparlove @nogne @AdenosineTriphosphat What version of Safari are you using?"

The latest one, with Sierra. I didn't experience any trouble since 4 days ago.

Safari crashes when trying to open chess.com !

Avatar of chrka

Thanks! Do you use any plug-ins (eg., Flash) or extensions (eg., AdBlock)?

Avatar of AdenosineTriphosphat

Flash of course, nothing else which could be relevant.

Avatar of chrka

It still works fine for me, even if I enable Flash.

Could you please try and see if Safari still crashes for you? And if so, please try and clear cookies and other such data (at least for chess.com) and see if that helps.

Avatar of LegoPirateSenior

I use Sierra on one of my macs, ElCapitan on another, always up-to-date (automatic check for updates), with AdBlock, no Flash (there is nothing "of course" about it -- just search for the reasons to disable it and you'll find plenty).

Never had any issues.

I would check for updates, install any that are outstanding, make another user account on your mac and login from that account. If it works OK, then there will be some sleuthing to do on your current user account.

Avatar of AdenosineTriphosphat

I can play on chess.com from my computer with another browser without any trouble. After deleting cookies, see what is displayed :

1/

 

 2/

Avatar of AdenosineTriphosphat

Any idea ?

Avatar of gasparlove

Hello,

It works again for me. I do not know how but I have no problem with the website display. My system: Mac OS Sierra 10.12.1.

 

But I had the exact same error and the same display as that presented by AdenosineTriphosphat.

Good luck

Avatar of AdenosineTriphosphat

Did you do something special for recovery ?

Avatar of AdenosineTriphosphat

If that can help to find out...

 

Avatar of LegoPirateSenior

It is a bit strange that safari considers the certificate's issuer invalid, while Firefox/Opera/Chrome accept it. A couple of online certificate validators have no problems with it.

However: both Chrome and Safari freeze on my Mac and stop responding when I try to view that certificate.

Since Chrome is the browser recommended by chess.com tech support, his is definitely deserving a ticket filed. A link to support is here: http://support.chess.com/customer/portal/emails/new 

Avatar of chrka

Interesting. I can view the certificate just fine in Safari and Chrome. (And it shows up as valid.)

IIRC, both Safari and Chrome uses macOS' native handling of certificate, whereas Firefox does not. 

I'l pass this on!

Avatar of LegoPirateSenior
chrka wrote:

Interesting. I can view the certificate just fine in Safari and Chrome. (And it shows up as valid.)

IIRC, both Safari and Chrome uses macOS' native handling of certificate, whereas Firefox does not. 

I'l pass this on!

It is OS-dependent. Safari+ElCapitan works fine. Safari+Sierra does not; trying to view the certificate (after clicking on the padlock thing) hangs Safari for a long time. On my MacbookPro, the certificate is eventually displayed as OK. However, my MacbookAir also turns on the fan while eating gobs of CPU cycles.

Also, https://www.chess.com does not display the padlock at all, unless you are logged in. You need to get deeper into the site to see it.

Since Chrome also hangs when displaying the certificate, I suspect this is OS X problem.  Next time I am in Apple Store, I might use chess.com to lock up a couple of their demo machines to get the Genius Bar concerned :-)