signed up for membership-not working

let’s say that you created an account on chess.com via their app with your iphone and bought a membership via apple, if you then close that account or create a new account, the payment via iOS will still go to your first account.

the only way to buypass this and buy a membership on your second account, is to buy the membership via chess.com’s website. You can use chrome or safari or whatever browser you like, also after buying your membership via their website you should ask apple to refund your purchase of membership via their appstore. 

so that you don’t pay for membership on your closed/inactive  account and your new account at the same time.

hope this help’s.

I have gold status and it still limits my puzzles.  What gives!?

If you purchased before September 1st, you're on the older plan and pricing that did not include unlimited puzzles. If you upgraded after but on one of the apps, the new pricing and features may not have been active yet, so you got the old pricing and features.

If you have specific questions, you should contact support directly.

https://support.chess.com/article/346-contact-us

Hey I got diamond about a week and half ago and I still haven’t gotten any features, does it usually take this long?

I see you have the membership so should have all the features available. If you're not seeing them, try logging out and back in.

Hey thanks but it’s still not working but now I know I have it. Maybe

Hmm, now you don't have the premium flair.

If you purchased through one of the apps, it applies to the account with the email tied to the app store as far as I'm aware.

You might need to contact support directly: https://support.chess.com/article/346-contact-us

Hey thank you so much turns out I have to accounts under the same email and it went to the one I was using but I have successfully logged into it, once again thank you so much

Hi and i bought Gold but it doesnt give me all the bots. Can you please help me

It does show you have premium on this account. How did you upgrade?

If you did it through one of the app stores, make sure it didn't apply to a different account.

Had the trial for a week, then paid for the gold membership. Suddenly stopped working and now there’s a history of somewhat 5 years of this hack happening! “Scam”

When that happens it's usually due to a problem with the payment method. Or the premium is on a different account.

If you contact Support using the Help option in the menu they can assist.

I had purchased a diamond membership on my iPhone through apple pay, and when I sign in on computer it has none of the features. It has now been a whole day and it will not update.

Purchases through the app store apply to the email address associated with the store. If that does not match this chess.com account then you'll need to contact Support directly using the option in the menu

Similar issue please help me I had payed for platinum membership for a year and the features aren’t working

I show you have the membership. Try logging off and back in.

I am also facing similar issue, I made payment for gold membership 3 weeks ago and yet I have not received the benefits. I thought they will eventually apply the benefits on my account, but it seems they are not doing it.
Chess.com if you are reading this, I have raised request through support -> billings but I got no response there. I used iPad and BHIM app for making the payment of 1599 INR on 5 June 2025.
Please help, my username is FlakyMagic

A few months?? Lol summer sale just went live. I purchased membership 3 weeks back. After reading all the chat above I was convinced that it will be proceeded within a week or two.

And if I get the membership after "few" months, will give me for the full one year or "few" months less?
This is a very lousy answer, feels like a scam. I expected something sooner.

Hi

That is not happening and if the membership doesn't show up quickly support should be contacted