site
The live play feature is still in its opening phases and development and will be improved as time goes on. The hard working staff at chess.com is working around the clock to improve the live play. We thank you for your patience. 
Why do not you do anything to discourage and punish all those players (and there are so many ....) who play incorrectly, for example, managing to manage the clock as they please, and then altering the time in their favor . In spite of this, in the end they also say offensive words, "thanks for the answer if ever there will be ....
Sorry for my English self-taught ....
can you play a game on te site with a timer?