SLOW Support Response Time - Chess Forums

heidirlynn

Feb 17, 2012

0

#1

I placed a support request on Wednesday to restore a game that was resigned by the system. An automated email told me the support team would respond within 24 hours. It's now over 48 hours since i placed the request, and still no response. Not even a quick note to say, "hey we're working on it"

Chess.com Support, why do you advertize a 24 hour response time if you don't actually respond within 24 hours? And if you're seeing this message, please respond to Ticket #: 267708.

Thanks,

-H

SuperSpear1972

Jun 18, 2016

0

#2

hi

Robert_New_Alekhine

Jun 18, 2016

0

#3

4 years later - did they respond?

Lagomorph

Jun 19, 2016

0

#4

Robert_New_Alekhine wrote:

4 years later - did they respond?

"You are second in the queue, thank you for holding, we will deal with your problem shortly"