Someone Hacked my Account

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hshaffer

Someone hacked my account and is messing with it. I can't figure out how to kick them out. I changed my password, but it didn't kick me out of my other devices. What do I do?

notmtwain
hshaffer wrote:

Someone hacked my account and is messing with it. I can't figure out how to kick them out. I changed my password, but it didn't kick me out of my other devices. What do I do?

What do you mean they are messing with your account?

You have no profile and no one has played any games recently. 

What makes you think someone has hacked your account?

Nicholas_Shannon80

So let me get this straight... you hacked your own account and you're looking to kick yourself out of it? You literally said:

"I changed my password, but it didn't kick me out of my other devices. What do I do?"

Is that a typo or are you just being silly for attention? Did you mean to say "it didn't kick him out of my other devices." ??

notmtwain
kaleb20016 wrote:
When I login it came up the wrong name it said dick head and my password change but I figured out it I cannot Chang it

If that happens, write directly to support and they will fix it. Use the contact email form:

https://support.chess.com/customer/portal/emails/new

DrSpudnik
kaleb20016 wrote:
When I login it came up the wrong name it said dick head and my password change but I figured out it I cannot Chang it

When you make changes, you need to go to the bottom of the page and save the changes to make them permanent.

Nicholas_Shannon80
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hshaffer

They were aborting my games, and I changed the password on one device then checked another to see if it would kick the other person out. It didn't.

Martin_Stahl

Aborting your Daily games? Because, a second login to Live will bounce the first one out. If you are talking about Live, something else is going on.

HeribertoRodriguez16

My profile said "null" just null it's weird and I'm not sure if I should be concerned?

HeribertoRodriguez16

It has been removed, I don't see it anymore, but it still freaks me out, I don't want someone to hack my phone