Stats failing to load, and missing on graph if it does load

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Avatar of zmezoo

If i view the stats for bullet chess on my profile it fails to load the graph, and or is missing. This happens in chrome, firefox, and chromium on my laptop and on chess app for iOS. This is specifically for bullet stats, blitz and other categories do not seem to have this problem. Any help or suggestions are welcome. 

I guess it would be also prudent to add the in ability to use the report a bug tool on the stats page while the graph is loading because when the graph is loading(and failing) it seems to flash refresh the page interrupting use of the report a bug tool.

Avatar of Martin_Stahl
zmezoo wrote:

If i view the stats for bullet chess on my profile it fails to load the graph, and or is missing. This happens in chrome, firefox, and chromium on my laptop and on chess app for iOS. This is specifically for bullet stats, blitz and other categories do not seem to have this problem. Any help or suggestions are welcome. 

I guess it would be also prudent to add the in ability to use the report a bug tool on the stats page while the graph is loading because when the graph is loading(and failing) it seems to flash refresh the page interrupting use of the report a bug tool.

 

I was just able to view your bullet stats without issue.

Avatar of zmezoo
Just to confirm, if viewing from the web browser you are looking at https://www.chess.com/stats/live/bullet/zmezoo and all related urls for the 7day, 30day, 1year, and all time load the grapgh correctly, because I just checked again on my iPhone with iOS 16.3.1 and chess.com app version 4.1.10 also checked in safari and no dice for me. Just loading indefinitely in two different locations on wifi and on cellular.

Also logged in from a MacBook just now using safari to check the url above, and the graph is not loading.
Avatar of zmezoo
Hey I was looking to please get more help with this, it continues to be a problem. Thanks.
Avatar of zmezoo

So i inspected the chess.com page and the page seems to hang on sentry.client.______.js something in this js script is needlessly causing the page to refresh. also chrome is throwing some security warning about how its improperly accessing things, and chrome is limiting access. Since the stats for my profile specifically don't load for bullet on every device and browser, i try i don't know what to make of this. The same thing happens even when logged out and trying to view bullet stats on my profile. Also just took a look with firefoxes inspector and the sentry.client.__________.js also seems to be the culprit there also.

 

If i had to guess its probalby a problem with the number of games that has to be parsed, since the sentry js is for tracking and reporting js errors. My best guess, is something is failing and sentry is trying to reload the page. when watching the network it makes a network request then gets a 202 accepted but waiting for response till it times out and reloads the page. I assume the server is failing to put together the response.

Avatar of tactic

Having the same problem, has anyone found a fix?

Avatar of Noselrub

I am also having this issue...

Avatar of magicjohnson1971

Having the same problem here...

Avatar of dkguho
magicjohnson1971 wrote:

Having the same problem here...

I am facing the same problem. I played 3 tournaments in past 3 weeks, but there is no record in stat, where I can see those past matches in my complete games, and I have medals which I gain from tournament, but when I go for state, it shows loading and loading.

Avatar of superbyungwoo

I have same problem in rapid and blitz too...

Avatar of QuintoGiunioFlacco

I'm having this problem in rapid it is constantly loading stats without showing anything

Avatar of Martin_Stahl

This may be fixed for those with the issue

Avatar of Max-W3ll

same problem in rapid...

Avatar of CelticLaird
I’m also having that problem with rapid (I’ve never attempted bullet or blitz: I’m just a beginner).

I tried the tech support and all the bot did was refer me to the FAQ on what the stats page is all about, which is about as useful as a paper teapot.
Avatar of Martin_Stahl

There's something being looked at by staff that could be the cause for the current issue for those experiencing it

Avatar of Martin_Stahl

Both are working now