That's the attitude! I'm sure calling them thieves will help your case immensely. Calm down, fill out a ticket with Billing and the charges will be taken care of.
https://support.chess.com/customer/portal/emails/new
steal my money
Sort:
.....and try reading the terms and conditions before you give someone your credit card number.
These THEIVES stole my money too. I didn't purchase a subscription but someone showed up on my bank statement. I had it refunded and then chess.com contacted my bank and had my refund REVERSED. I have emailed them over a dozen times with no response
Jan 18, 2023
0
#5
Harpua_the_sloth wrote:
These THEIVES stole my money too. I didn't purchase a subscription but someone showed up on my bank statement. I had it refunded and then chess.com contacted my bank and had my refund REVERSED. I have emailed them over a dozen times with no response
Check your email and verify that nothing was caught by your spam filters. If there was an issue, staff will handle it as needed
I find this "thief" talk to be quite puerile and insolent. I am no one in the chess world and a nobody on this website, but support has always treated me with the greatest of courtesy, kindness, and respect. Rather than resorting to inflammatory remarks and ad hominem attacks, why not email support and calmly ask for help?
Martin_Stahl wrote:
Harpua_the_sloth wrote:
These THEIVES stole my money too. I didn't purchase a subscription but someone showed up on my bank statement. I had it refunded and then chess.com contacted my bank and had my refund REVERSED. I have emailed them over a dozen times with no response
Check your email and verify that nothing was caught by your spam filters. If there was an issue, staff will handle it as needed
I have checked every inch of my spam and promotions in my email as well as the nearly 40 messages I've sent on the app itself in the get help/contact us section.. it's been over a month and definitely seems to be deliberate at this point. Are you affiliated with chess.com?
Jan 19, 2023
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#8
Harpua_the_sloth wrote:
I have checked every inch of my spam and promotions in my email as well as the nearly 40 messages I've sent on the app itself in the get help/contact us section.. it's been over a month and definitely seems to be deliberate at this point. Are you affiliated with chess.com?
I'm a volunteer moderator and asked about your account. My understanding is that billing staff have your ticket and will likely reach out to clarify.
Harpua_the_sloth wrote:
These THEIVES stole my money too. I didn't purchase a subscription but someone showed up on my bank statement. I had it refunded and then chess.com contacted my bank and had my refund REVERSED. I have emailed them over a dozen times with no response
Excuse my language but you are talking horse manure
Banned from ever playing me too. Entitled male organ.
Jan 19, 2023
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#10
lokas19 wrote:
I got the free 10-day-trial diamond membership as a new member, but by the time it expired I was automatically taken 99 dollars from my account!!! They stole my money with no perimission for a one-year diamond membership. How can I take my money back from these thiefs?
pretty sure it renews automatically, there's this thing called "canceling" you might want to try it
2entry wrote:
lokas19 wrote:
I got the free 10-day-trial diamond membership as a new member, but by the time it expired I was automatically taken 99 dollars from my account!!! They stole my money with no perimission for a one-year diamond membership. How can I take my money back from these thiefs?
pretty sure it renews automatically, there's this thing called "canceling" you might want to try it
Impossible.
That could only happen if you were child-ish enough to give them your credit card number.
You are blocked as being to re-tarded to play me...ever
Hello I am a new user but already addicted I am currently unemployed however I would really like the diamond 💎 membership. I should be back at work in a month is there anyway to have an extended trial period with the expectation that I will pay the subscription fee with my first salary? 🙃
Jan 19, 2023
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#13
corbeaubxl wrote:
Hello I am a new user but already addicted I am currently unemployed however I would really like the diamond 💎 membership. I should be back at work in a month is there anyway to have an extended trial period with the expectation that I will pay the subscription fee with my first salary? 🙃
If you try to cancel it they will offer to double the trial
Jan 19, 2023
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#14
Lagomorph wrote:
2entry wrote:
pretty sure it renews automatically, there's this thing called "canceling" you might want to try it
Impossible.
That could only happen if you were child-ish enough to give them your credit card number.
You are blocked as being to re-tarded to play me...ever
So grumpy
Jan 19, 2023
0
#15
idilis wrote: Lagomorph wrote: 2entry wrote:
pretty sure it renews automatically, there's this thing called "canceling" you might want to try it
Impossible.
That could only happen if you were child-ish enough to give them your credit card number.
You are blocked as being to re-tarded to play me...ever
So grumpy
Not enough love given to em as a child I suppose...
lokas19 wrote:
I got the free 10-day-trial diamond membership as a new member, but by the time it expired I was automatically taken 99 dollars from my account!!! They stole my money with no perimission for a one-year diamond membership. How can I take my money back from these thiefs?
chess.com says if we cancel our free trial before it ends no money is charged from our account
I got the free 10-day-trial diamond membership as a new member, but by the time it expired I was automatically taken 99 dollars from my account!!! They stole my money with no perimission for a one-year diamond membership. How can I take my money back from these thiefs?