Sub automatically refunded but still charged? - Chess Forums

Piqueiras

Aug 19, 2023

0

#1

I bought yearly platinum a couple days ago (I think august 14). Did not get charged instantly but I did get the benefits. When I joined day 17 or 18 I see that I no longer have premium. Check play store, says the 65€ sub has been refunded (even I didnt ask for it). Check bank account, 65€ charge I haven't gotten back. What just happened?

justbefair

Aug 19, 2023

0

#2

Piqueiras wrote:

I bought yearly platinum a couple days ago (I think august 14). Did not get charged instantly but I did get the benefits. When I joined day 17 or 18 I see that I no longer have premium. Check play store, says the 65€ sub has been refunded (even I didnt ask for it). Check bank account, 65€ charge I haven't gotten back. What just happened?

It sounds like Google has processed a refund but your bank hasn't received it yet.

I would write to support@chess.com and ask them to help you straighten things out.

Piqueiras

Aug 20, 2023

0

#3

justbefair escribió:

Piqueiras wrote:

I bought yearly platinum a couple days ago (I think august 14). Did not get charged instantly but I did get the benefits. When I joined day 17 or 18 I see that I no longer have premium. Check play store, says the 65€ sub has been refunded (even I didnt ask for it). Check bank account, 65€ charge I haven't gotten back. What just happened?

It sounds like Google has processed a refund but your bank hasn't received it yet.

I would write to support@chess.com and ask them to help you straighten things out.

Should I consider waiting a bit more (still havent gotten it back on my account) or start contacting them?