I am sorry to hear you had a bad experience but please don't make abuse reports in the forum. User the report button on the person's profile.
https://support.chess.com/en/articles/8614781-what-should-i-do-if-another-member-is-rude-or-abusive
Many accounts are muted after reports. Others are warned. Some are closed.
Read about it in the latest Chess.com monthly report.
https://www.chess.com/article/view/chesscom-update-january-2025
Fair Play Stats for December:
- 683,800 reports created
- 91,792 Fair Play closures (including six titled players: 2 GM, 6 FM, 2 CM, 1 NM)
- 33,300+ mute actions
- 29,300+ accounts muted
- 211,800+ abuse closures
- 39,007,023 rating points refunded
Subject: Report of Abusive and Toxic Behavior by User
Dear Chess.com Support Team,
I am writing to formally report the user for engaging in highly inappropriate and toxic behavior during our interactions on the platform. Specifically, this user made a highly offensive remark directed at my mother, calling her "sloppy," which I find deeply disrespectful and unacceptable.
Additionally, sent me a personal message labeling me as "trash," further escalating the situation. Such behavior not only violates the community guidelines of Chess.com but also creates a hostile and discouraging environment for players who are here to enjoy the game in a respectful and sportsmanlike manner.
I strongly believe that this kind of toxic behavior should not be tolerated, as it undermines the integrity of the Chess.com community. I kindly request that you review this matter thoroughly and take appropriate action against "[removed]," including a potential ban if deemed necessary.
Thank you for your attention to this matter. Please let me know if you need additional details or evidence to proceed.
Kind regards,
KyriakosM