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subscription problem

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Avatar of Iiebert
Iiebert
Mar 4, 2023
0
#1
I wanted at first to get the gold membership but 2 minutes later I saw that the platinum one is better so I changed the membership to platinum but they still charged me for both 40$ for gold and 60$ for platinum when I just wanted the platinum how can I do to get refunded please I’m only a student I can’t spend this much
Avatar of Martin_Stahl
Martin_Stahl
Mar 4, 2023
0
#2
Iiebert wrote:
I wanted at first to get the gold membership but 2 minutes later I saw that the platinum one is better so I changed the membership to platinum but they still charged me for both 40$ for gold and 60$ for platinum when I just wanted the platinum how can I do to get refunded please I’m only a student I can’t spend this much

 

If you're on iOS, I believe you have to do that on your Apple store subscriptions. 

https://support.chess.com/article/688-i-bought-my-subscription-through-itunes-or-the-apple-app-store-how-can-i-get-a-refund

 

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