Same problem, it's getting worth and worth. And now with this timer that cuts your game in the middle it's just serios problem. Lost so many games with huge advantage. Now I am asking my self do I want to stay with chess.com? Or should I move to lichees instead?
The app keeps "disconnecting" while playing
Sort:
same problem here. Considering they are the 'market leader' this is a seriously bad product. I won't be paying any more
Seems like this is the issue I'm having every game.
OK this happened to me multiple times today on the iOS chess.com app, on WIFI and cellular connections, even after changing connection. Restarting the app would fix the problem for a few moves, but took at least 10-20 seconds and obviously that’s unacceptable time loss when playing and resulted in several games of blitz lost in a clearly winning position. I am not 100% this was not due to some networking issue, but I did check and my chess.com iOS app was not up to date. I will post again if this doesn’t fix this issue going forward but let me know if this works for any of you.
its chess.com they neet to fix their sh**. its not the users fault all those tips dont help if its the site thats not working properly
I have seen also that people connecting on a desktop computer thru a browser get many connection issues unless they get the account tagged as a "priority" connection, usually seems to be limited to streamers or titled players. That means that there are effectively TWO levels of service, "unreliable" and "more reliable". This is a bad practice to work around an overloaded infrastructure, not going to end well IMO, they have had brownouts before so I am predicting a big meltdown.
amazing when server is me disconnecting, while all other websites are working. Serious issue to fix guys.
Using:
cmd ping chess.com -t
to be sure
Oct 27, 2021
0
#70
SEO-Guru wrote:
amazing when server is me disconnecting, while all other websites are working. Serious issue to fix guys.
Using:
cmd ping chess.com -t
to be sure
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
Oct 29, 2021
0
#71
Same thing happens to me constantly. My wifi is working fine for everything except this app. Strange part is, sometimes if I turn on mobile network for a second it comes back. Except none of my other devices are connected to a mobile network, and they work fine so I can't really figure out what the heck is going on
Jan 12, 2022
0
#72
hi, same issue here, I play with Chrome on a Windows machine ; it keeps disconnecting from time to time, very annoying.
I am a software developer/soltion architect so I have few tools to help to understand & troubleshoot this kind of issue.
While playing, I run a powershell script that tests the connection to chess.com and google.com.
The connection to google.com nevers fails while the one to chess.com fails from time to time.
This is showing with no much doubt that it's not an ISP issue ; it's the chess.com back end server(s) ( load balancer?api gateway ? routing algorithm ?) that are failing and stopping the http connection made with the client (browser)
Today two of my games disconnected. One of them auto resigned, taking points off my rating. The other I lost a lot of time on and it may have cost me the game. The squares on the board turned RED when I tried to make a move.
This happened about 10 times so far (mostly in 4 player chess games), and almost always at the end of the game (most often when I'm clearly winning), which got me thinking what are the chances that some people found a little hack to disconnect players and win by time.
I have an issue... 2 games today I was in wining position... And simply app stoped... No loss no win nothing... Games not even recorded... Both games were in endgame with me being a piece advantage
Apr 26, 2022
0
#76
I never had any issue for two years, not even the single disconnection and now I have one every three games and I can see in chat logs that the other player gets disconnected too so internet connection is not an excuse. since the last update, something was broken.
This issue is not coinicidental. I am an average chess player with an average rating but I am certain based on when disconnects occur that players are terminating the socket connection once they lose advantage in certain games. I know this as because in a significant proportion of my games when I play a move that takes a game advantage I will suddenly 'disconnect'. The timing of the disconnect is directly relevant to the game and not to 'random' network issues. This is so prevalent now that I am considering no longer playing on chess.com. To be clear, I am not a wannabe Magnus Carlsen. I'm an average to below average player in ratings terms who just wants to play fair games. It is insanely frustrating to watch players do that. I would rather they used an engine to cheat and I at least learned something when they hammered me. If it is possible to analyze a game for position then it should be possible to combine an analysis of player position versus disconnect. If for a given player they are consistently winning games through a timeout for the other player despite being in a losing position then they are likely cheating. It's a huge problem imho and is making me want to leave the platform. If a fair game cannot be had online then that's a big loss.
To fix this algorithmically - I suggest analysing the proportion of games won by a player in which the ending position showed a change to an advantage or high advantage position for their opponent (and in which there were not prior connection issues). If you first cluster by wins through timeouts this should be possible. The shame of it is that players who do do that will not be able to play properly at the rating level they falsely obtain so.. it's really rather dumb.
A rational actor opponent player will not suddenly get a winning or advantage position and then abandon a game (in general - in particular it's different s£$t happens - the kettle just boiled, phone just rang) and that will be the key insight algorithmically to determine who is cheating on the platform.
Jul 11, 2022
0
#78
munnki wrote:
This issue is not coinicidental. I am an average chess player with an average rating but I am certain based on when disconnects occur that players are terminating the socket connection once they lose advantage in certain games. I know this as because in a significant proportion of my games when I play a move that takes a game advantage I will suddenly 'disconnect'. The timing of the disconnect is directly relevant to the game and not to 'random' network issues. This is so prevalent now that I am considering no longer playing on chess.com. To be clear, I am not a wannabe Magnus Carlsen. I'm an average to below average player in ratings terms who just wants to play fair games. It is insanely frustrating to watch players do that. I would rather they used an engine to cheat and I at least learned something when they hammered me. If it is possible to analyze a game for position then it should be possible to combine an analysis of player position versus disconnect. If for a given player they are consistently winning games through a timeout for the other player despite being in a losing position then they are likely cheating. It's a huge problem imho and is making me want to leave the platform. If a fair game cannot be had online then that's a big loss.
To fix this algorithmically - I suggest analysing the proportion of games won by a player in which the ending position showed a change to an advantage or high advantage position for their opponent (and in which there were not prior connection issues). If you first cluster by wins through timeouts this should be possible. The shame of it is that players who do do that will not be able to play properly at the rating level they falsely obtain so.. it's really rather dumb.
A rational actor opponent player will not suddenly get a winning or advantage position and then abandon a game (in general - in particular it's different s£$t happens - the kettle just boiled, phone just rang) and that will be the key insight algorithmically to determine who is cheating on the platform.
The clients never directly connect and your opponents can't impact your connection at all.
All traffic including moves and chat are sent to the live server process and it sends the appropriate information to the receiving client.
You certain about that Martin - I want to stress - I’m an average player 50/50 on wins and losses but this issue occurs for me at a point and frequency that seems like it can’t be coincidental. I’m fully open to being wrong - I more than frequently am. But are you absolutely sure?
Jul 11, 2022
0
#80
munnki wrote:
You certain about that Martin - I want to stress - I’m an average player 50/50 on wins and losses but this issue occurs for me at a point and frequency that seems like it can’t be coincidental. I’m fully open to being wrong - I more than frequently am. But are you absolutely sure?
I'm certain the clients don't directly connect and all traffic goes through the server. So anything a player might try is going to cause connection problems for them, not their opponents.
This does not happen on other platforms. Only chess.com. And it never disconnects if I play from a web browser on my iPhone, only in the app! Plugging and unplugging power connector can wake up the app, so if that reproduces issue just ditch mobile app and use browser. If the software was open source then people could inspect the code.