the board is out of the screen

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Avatar of traveler_mk

I updated to the latest version app. Then when I was going to play, I found that my board is out of screen. I only can see 6 rolls.....How can I make it smaller?

Avatar of Aguiluxo
Same problem here. Please, fix it!

Avatar of Dunc0211

I have same problem ... How do you fix it please ?

Avatar of rkvngreen

Same problem, looks like the ipad pro support has created problems for older tablets with less resolution... Please fix it ASAP...

Avatar of Aguiluxo
Any news?

Avatar of traveler_mk
I changed to the app for iPhone, then it worked. This could be a temporary way.
Avatar of Aguiluxo
They are not answering. I think they are not going to fix the bug.

Avatar of mielv
Please fix ASAP, the app is useless now on iPad 2!
Avatar of Amelia

Hi everyone! We will try to get this fixed for you!

Will you let me know what version of the app you are using on your iPads/iPhones?

There's been a new release in the last couple days -- version 3.2.42, will you make sure you are running that version please?

 

 

Avatar of traveler_mk

Yes, version3.2.42 for iPad

Avatar of Amelia

Great, thanks! Is that the one that is working correctly for you?

Avatar of traveler_mk
No, I changed to the version for iPhone on my iPad. It's version 3.2.37.
Avatar of traveler_mk
That version works well.
Avatar of Aguiluxo
Versión 3.2.37 worked fine. New version (3.2.42) only shows a part of the board. It can't be used.

Avatar of RonaldJosephCote

   https://www.chess.com/forum/view/help-support/need-tech-supportcustomer-support-immediately

Avatar of specom2
I have the same problem help me
Avatar of czdjax

Same for me on iPad 3 on iOS 7. Did you test it on any other iPad than iPad Pro before release?

Avatar of Dunc0211

How do I get the older version 3.2.37 ? I have tried on my iPad to download the iPhone version but it still is the newer version 3.2.42.

Avatar of alexafndrov
its very difficult to play with this problem
Avatar of alexafndrov
the new update to version 3.2.42 is the cause of this problem