The lesson videos are not working for me

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Avatar of Notverygoodatchess48
when i try to watch a video, a black screen just pops up. I can still hear the audio though. Can someone help me out?
Avatar of Mr_Stepkin
The video in lesson mode does not load on either a tablet or an iOS smartphone. Please fix or refund the money
Avatar of Martin_Stahl
Mr_Stepkin wrote:
The video in lesson mode does not load on either a tablet or an iOS smartphone. Please fix or refund the money

It could be related to your location and your ISP is blocking some resources. Are you using VPN?

Regarding a refund, you don't currently have premium.

Avatar of justbefair

I submitted a bug report on a post similar to this and I just heard back from Support that the issue has been fixed.