The network connection was lost.
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I seem to be getting this error again when solving (or failing) puzzles. It’s so frustrating. This has been an issue periodically for over a year on multiple devices and connecting via different networks. It doesn’t appear to actually be a network issue. I have deleted the app on iOS and reinstalled with no change.
Do you live in a weak power line area
I realize what the error message is saying but as I said, it doesn’t appear to be a network issue. When I’m on Wi-Fi I can sniff active client traffic. I don’t see any unresponsive TCP streams. The client is sending and receiving packets. I also get this on cellular connections. It’s some other bug that chess.com apparently can’t find.
Aug 12, 2022
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#4
lagomorph6502 wrote:
I realize what the error message is saying but as I said, it doesn’t appear to be a network issue. When I’m on Wi-Fi I can sniff active client traffic. I don’t see any unresponsive TCP streams. The client is sending and receiving packets. I also get this on cellular connections. It’s some other bug that chess.com apparently can’t find.
If you have both wifi and cellular data at the same time, it may be switching between the connections causing the issue. You may try just using one connection type and see if the problem persists.
Sep 9, 2022
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#5
Same problem - and it’s definitely not Wi-Fi plus cellular switching I have turned off Wi-Fi
Sep 14, 2022
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#6
I have had the same problem for about a month. 50% of the time after solving a puzzle I see the message that the network connection was lost. A new puzzle will load and all other apps work fine. It happens on wifi at home and cellular connections away from home.
Same problem for me for a while as well
This is unbelievably still happening. I solve three puzzles on two devices. None of them get credited. Of course a missed puzzle somehow gets through. Does anyone from support follow these posts?
Oct 8, 2022
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#9
lagomorph6502 wrote:
This is unbelievably still happening. I solve three puzzles on two devices. None of them get credited. Of course a missed puzzle somehow gets through. Does anyone from support follow these posts?
Staff occasionally post in the forums, but generally work through tickets.
https://support.chess.com/article/346-contact-us
What app and app version are you on (still iOS)? I haven't had issues with puzzles on the Android app or web.
In looking, you've done puzzles every day since September 30th, with the exception of October 3rd. So it looks like you're getting credited with them.
Martin_Stahl wrote:
lagomorph6502 wrote:
This is unbelievably still happening. I solve three puzzles on two devices. None of them get credited. Of course a missed puzzle somehow gets through. Does anyone from support follow these posts?
Staff occasionally post in the forums, but generally work through tickets.
https://support.chess.com/article/346-contact-us
What app and app version are you on (still iOS)? I haven't had issues with puzzles on the Android app or web.
In looking, you've done puzzles every day since September 30th, with the exception of October 3rd. So it looks like you're getting credited with them.
I've tried opening a ticket. I was just told to delete the app and reinstall which didn't solve the problem. Looks like I'm on iOS version 4.0.12(1) on both iPhone and iPad but as this has been going on for over a year I'm sure I've had the problem with older versions.
Well yes, I will eventually get credited with puzzles if I keep doing them until I don't get the error. When I get the error the result isn't saved.
Oct 23, 2022
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#11
Same issue, same symptoms. Practically 50% of puzzles are not credited (in plus or minus).
I have lost connection while playing a game with someone,he then sent me a message insulting me calling me a pathetic loser
Feb 4, 2024
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#13
I have had lost connection a few times recently including today.
And yet I am on a wired connection where speed test says my connection is excelent.
As a result several of my games have been abandoned!
@yogabija It might be related to blocking tracking URLs. I have a DNS blackhole for known tracking/marketing hosts at home and it seems to only happen when I use that DNS. If so, very annoying. If you're not running any kind of ad blocker then perhaps it's something else.
lagomorph6502 napisał:
@yogabija It might be related to blocking tracking URLs. I have a DNS blackhole for known tracking/marketing hosts at home and it seems to only happen when I use that DNS. If so, very annoying. If you're not running any kind of ad blocker then perhaps it's something else.
I think you're right. After turning Private Relay off on my iphone this problem seems to be solved.
