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Avatar of lovelornksacom

There is a problem with calculating the points. I tried more than once. The points are not calculated. I sent it to technical support and there is no response. What can I do?

https://www.chess.com/leagues/champion/5p8knZdUMc

Avatar of justbefair

There a problem with some of the leagues.

The solution requires leaving your division. You will be assigned to another division the next time you win a game.

Avatar of xK4LIBUR
justbefair wrote:

There a problem with some of the leagues.

The solution requires leaving your division. You will be assigned to another division the next time you win a game.

Would chess.com staff please confirm this solution?

Avatar of Martin_Stahl
xK4LIBUR wrote:
justbefair wrote:

There a problem with some of the leagues.

The solution requires leaving your division. You will be assigned to another division the next time you win a game.

Would chess.com staff please confirm this solution?

That solution was for a previous issue where divisions were stuck on 30/50 members and no trophies were being awarded.

Staff are aware of the newer issue and working in it. Leaving and rejoining will likely allow you to get trophies again, but it's possible the problem will occur again until staff fix the underlying issue.

Avatar of xK4LIBUR
Martin_Stahl wrote:
xK4LIBUR wrote:
justbefair wrote:

There a problem with some of the leagues.

The solution requires leaving your division. You will be assigned to another division the next time you win a game.

Would chess.com staff please confirm this solution?

That solution was for a previous issue where divisions were stuck on 30/50 members and no trophies were being awarded.

Staff are aware of the newer issue and working in it. Leaving and rejoining will likely allow you to get trophies again, but it's possible the problem will occur again until staff fix the underlying issue.

" Leaving and rejoining will likely allow you to get trophies again" - No it did not frustrated

Avatar of Martin_Stahl
xK4LIBUR wrote:

" Leaving and rejoining will likely allow you to get trophies again" - No it did not

You won't be able to get any until your new division has 50 players in it.