They closed my account and sent me a link to open a new account instead.

Hello everyone,

As of this year, I closed all the accounts I used in the past and opened a new account. I used it until today, but I just received an email like this.

Account: IsmailTurut

https://i.hizliresim.com/7kfiw0a.jpg

Let me riefly summarize the content of the email for you in English.

"Your account has been closed due to fair play rules.

Create a new user below to resolve this violation and continue playing. Your friends and league will be transferred to that account."

When I clicked on the link content, there was a phrase saying multiple account usage or something similar.

I have never used multiple accounts while using this account. I kindly request you to inform me more about this issue and provide me with the evidence you have.

Thank you in advance.

Fair play closures are not usually due to multiple accounts.

https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com

I kindly ask you, if there is a file or a link that we can use to appeal this, can you share it with me?

Best regards.

The original closure email should have included information on how to appeal the closure

Unfortunately, there was no objection document or link. There was just a link underneath and it said "Click on the link below to resolve the violation and continue" When I clicked on it, a new user opened and my friends transferred my league and my diamond membership to this acc.