Time lapse/ disconnection issues
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Hi, I’ve been wanting to join to remove the adds but recently during games and tournaments. The site stalls or disconnects me from the game. When I realise and log back in my time usually drops from 3 to 1 minute etc. Hence usually losing the game on time...I was going to sign up to see if this helps but looking at the forum is seems to be a widespread issue that hasn’t got a fix? Otherwise this is probably the best chess platform I’ve used...but the fun part is the games and tournaments.
Feb 5, 2018
0
#2
There are a number of factors that can impact connectivity to the site. They range from within your control, to within the site's control, to outside anyone's control.
Sometimes advertisements can cause issues but take a look through the following, if you are on the website, and there may be some information to improve your connections.
https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-
https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection