Tournament not starting

Hi, this tournament was supposed to autostart at midnight my time; it didn't, so I pressed "Start tournament" when I noticed this morning, and it's now been stuck in "Starting soon" for some hours:

https://www.chess.com/tournament/lgbt-club-internal-tournament-summer-2025-open

👆 Is there some way that staff can give this a prod to make it start? Many thanks.

For comparison/contrast, the ≤1200 tournament with otherwise identical settings also did not autostart when it was supposed to, but did start correctly after I pressed "Start tournament".

Thank you for keeping us informed.

It seems there are problems in the ≤1200 tournament too; as a player has commented:

This is my first Daily Chess tournament so pardon me T_T. So the 1200 and under tournament started a few hours ago. I and many people seems to be missing one or two games. For example, I am in a group of 5 but only have 7 games. Also when I look at the pairings, I can not see group 2 at all. Are these bugs/glitches or is it a problem on my end ? 

There were some site issues around 14 hours ago, so if the event was scheduled to start then, that could be why there were problems..

yeah, for about 2 hours I could not play, late last night, not even puzzles

To be clear, the problems are still in place; the tournament is still "Starting soon!" without actually starting, and the second-linked tournament still has the bugs described.

So, can this be fixed somehow?

This is being looked into.