Unable to Cancel Membership & Page Not Loading

Hello, I recently subscribed to a membership by mistake, and I do not have the funds to pay for it. I tried to cancel the subscription through the Membership Settings page, but the page does not load at all , it just stays black. I have tested this on multiple browsers (Chrome, Firefox, Edge) and devices (PC, laptop), but the results are the same. I already sent a support message a few days ago, but the replies are not helping at all. I also blocked the merchant through my bank to prevent any future payments. Please, if anyone from support sees this, help me cancel the subscription from your end or fix the Membership page. Thank you!

Is this still happening?

Yes is still happening and i dont know what more to do.

Found out this is a known bug and should be fixed soon. If you change your language temporarily to English, you should be able to get it to work if you don't want to wait for the fix.

Actually, try again now

It worked, everything is fine now. Thanks for the help. Wish you the best!

I'm having the same issue but I'm already using English as my default language. I've tried switching the language and tired using my phone and that neither seem to work. Any help would be much appreciated.

What exactly happens when you try?

https://support.chess.com/en/articles/9831222-how-can-i-cancel-my-membership

Once I click the cancel premium membership button, it just loads forever into a blank page where I can't click or do anything. I've emailed the support team so hopefully they are able to help.

Please let us know if you find a solution, I have the same issue!

Can you try again now?

I'm not sure how it fixed it but try waiting for a while. I ended up waking up the next day and trying again and it fixed itself.

Staff fixed the issue just before I posted my previous reply.