Unable to move pieces on chess.com

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Avatar of ILFish

Recently I have had problems with moving any pieces here at chess.com    Whenever I grab a piece it drops below the board and I end up with an aborted game as no moves ever get made by me!  I have even downloaded the latest version of JAVA and that does not help.  Does Chess.com not support the more recent versions of JAVA???

Avatar of pujara123

it takes a long time to play online chess because it does not let go of the piece

Avatar of jaclyn

Hi guys. Sorry you're having trouble moving pieces. If you're referring to online chess or live chess then java won't have any impact on your ability to move pieces.

Have you tried a cache clear? If you're unsure how to do this, please let me know what browser and operating system you're using.

Avatar of pujara123

i am using chrome

Avatar of jaclyn

Go to your chrome menu (button looks like three horizontal lines), then go to Tools and Clear browsing data. Make sure on the prompt that pops up that you have empty the cache and delete cookies checked. 

Avatar of adarsh678910

ask at support@chess.com

Avatar of pujara123
jac1yn wrote:

Go to your chrome menu (button looks like three horizontal lines), then go to Tools and Clear browsing data. Make sure on the prompt that pops up that you have empty the cache and delete cookies checked. 

thanx!

Avatar of ILFish

I have internet Explorer. No idea on a clear.  I tried with the Chrome & that did not work.

Avatar of bertmanxxx

i've had the same with safari since upgrading to Mac 's new OS, have used firefox instead which works fine

Avatar of Vladbiberoni7171
ILFish wrote:

I have internet Explorer. No idea on a clear. I tried with the Chrome & that did not work.

Thank You so much!!!