URGENT: Diamond Member Locked Out of Account “kingdasher” – No Human Support Access - Chess Forums - Page 2

Kellej2 · 2025-07-12T07:47:33-07:00

Hello Chess.com team and moderators, I’m a long-time Diamond Member (15+ years), and I’ve been locked out of my original account: "kingdasher." I was suddenly logged out and cannot reset the password because the phone number verification step fails—my country is not listed in the drop-do

EnCrossiantIsBrilliant

2 hrs ago

0

#21

At least don't use AI. It just makes you repeat what you said in the same way, which makes it hard for people who don't understand to understand it better. You said in your other forum post that you have an email from years ago proving it. Take a screenshot of the email and send it to support.

Martin_Stahl

53 min ago

0

#22

I think I figured it out. I'm checking with staff.

Martin_Stahl

10 min ago

0

#23

Martin_Stahl wrote:

I think I figured it out. I'm checking with staff.

Staff should have contacted you via the email address that was on the @KINGDASHER email address.

You may need to open a support request to fully get access.