SpenciltonFragmeyer wrote:
Help center us useless - just a ridiculous circle that perpetually leads you back to its start page.
Original problem sucks, too - games are showing my clock as advancing, while my opponent’s is stationary, yet it is not my move. And I cannot move (if I try to move it just shows as a pre-planned move).
Very, very dissatisfied.
Are you able to enter information into the Help option? If so, there's eventually an option to get a support agent, though it could take 1-3 days to get a response.
That said, what you're describing sounds like a connection issue. You might check out the following.
https://support.chess.com/article/4720-online-chess-performance-optimizations
Help center us useless - just a ridiculous circle that perpetually leads you back to its start page.
Original problem sucks, too - games are showing my clock as advancing, while my opponent’s is stationary, yet it is not my move. And I cannot move (if I try to move it just shows as a pre-planned move).
Very, very dissatisfied.