v3 questions, part two

david locked part one based on mentions of the competition. so, don't do that. this topic is just like the first where all can talk about issues that we have with v3. for reference, here is the aforementioned "part one": https://www.chess.com/forum/view/help-support/v3-questions?page=12 

i still have many of the same problems that i posted about in that topic, but today there is a new part of cc that seems, um, messed up. i received an alert for this topic-https://www.chess.com/forum/view/off-topic/500-internal-server-error?newCommentCount=1#first_new_comment

where is the new post? did someone edit? well, that's not possible as the op has not been here for years, i did not go there, and the only other poster is gone. why the alert?

if any poster there still has the same issues, feel free to post them here. if posters in the original topic have not received any response from staff, feel free to post them here again. as that topic is locked, few will ever see it. 

Let's see if we get any answers this time. I have a guess about that, but I'll hold onto it for later.

The most likely explanation for that one is that someone necrobumped the thread but was then muted and/or disabled, hiding their post. Unfortunately, there's no way to recall a notification and no way of telling who might have posted in the thread; the only way of avoiding it is to not generate your notifications until you actually log in, at which point it could exclude any notifications from posts by muted accounts, but that's a significant change to how it works and I doubt that Chess.com would feel that there's enough benefit in it to implement, given that likely cost.

how about this. i started a tournament where i wanted to invite my friends before it was open to all. there is no function to click on a button where all friends are invited. instead, we must type in all the usernames of those we want to invite. i wrote to cc describing how this is unreasonable, considering the usernames here.

the response i received is that it was a great idea! 

that was three months ago. 

aside from the response that it is a great idea, nothing has been done. 

on your point of ideas from members being considered based on resources to be used, please consider that many members find the excuse quite lame. many of us see new "features" (read: resources used) and no explanation on existing issues. 

that cc has decided to separate itself from the help and support topics and, you, david, have stated that that forum is about members helping other members is also lame. there is no way another member could answer my question. on this, it is one of many. the help and support topics used to be be dominated with responses from staff. as v3 has messed up experiences here, i think it's fair that members ask questions-openly-and i think it is fair those members receive responses from staff.

consider that i try to put myself in the others' shoes before i make any claim. as such, the lack of response from staff in the other topic is not endearing. 

the topic is simple-"v3 questions". do not pretend the change was as was advertised. 

it is also quite disingenuous of cc to expect automatic payment from some of us, and display a large ad on our homepage every day if our credit card has been cancelled (as i have done), but then not answer us about the basic workings of the site! 

I have no insight into how various feature requests make it into a particular product cycle. I've seen some product vendors use tools like User Voice that allows members to vote for features they want, but most I know don't. This is also nothing to do with V3, since it was never a feature in earlier versions, so it doesn't really belong in this thread, unless this thread is really about the user interface as a whole irrespective of what version it happens to be.

The Help & Support forum has been that way for as long as I've known, although I've only been on the site since 2012 and only paying attention to what's been happening the forum since 2014/5. In all that time, I've never seen staff have much of a presence in the forums, but I assume that's to do with the growth of site over the years - I understand that @erik used to be a frequent participant in the forums too, and he pops up occasionally, but he's not a regular by any means.

I'm pretty sure the idea is for the community to help each other out, and where that's not possible then people can then use the Help --> Ask a Question feature and put it to the Support team

See, I think that expectation is unrealistic: I feel that Erik worked exceptionally hard to accommodate people's criticisms of V3 and did so well beyond the point of diminishing returns: if anything I think they feel like they've been burned by the experience and next time aren't going to listen as closely to the naysayers, because V3 works just fine for the overwhelming majority of members.

Frankly, the tone of the conversation doesn't really encourage me to engage with this thread either - I can already tell that it's just going to be a lot of tit for tat points thrown back and forth that don't satisfy either side, so I'm not surprised that even if Staff were lurking in the forums that they wouldn't want to engage in this sort of thread: it's not their job to try and talk to someone who's only going to be mad at them, isn't going to accept their point of view or reasons for doing things, and declare their work as lame and/or inadequate.

I don't think I need the grief either, so I'm going to step out of this thread as well, and only check in to make sure it's not breaking any of the other Terms of Service.

Cheers,

David... 

what you speak of is the issues we bring! issues brought in this forum used to be handled by staff. even if they couldn't be solved, they were not ignored. 

unrealistic? v3 was touted as the end all, be all for years. when it came out, it was buggy as hell! it was because of all the bugs that v3 was not the norm for everyone for years! 

you are stating the tone of the conversation based on you editing a post of mine. 

i think it is fair to ask questions about functionality. that you write that you do not want the grief of doing your job appears, to me, that you may need another job. 

what you are writing about, basically, is that there were so many questions in the other thread, staff didn't bother because of the tone of the posts. 

focus on the substance of issues, please. it is not good to hear that a topic will not be followed based on the perceived tone of what is posted instead of the substance. 

oh, yeah, then you state you basically do not care about issues presented by members and that you're only going to only "check in" on this topic to see if tos is violated. 

way to go. 

So far not locked. We're doing great!

V3 seems to keep finding new ways to annoy me.

But lately, it has been with the posting of boards.

I am in one VC game right now, is a very tricky endgame. I am trying to keep everybody's analysis consolidated. 

But with V3, if your analysis reaches a certain length, you can no longer add comments, or annotations, or whatever. Or rather, you can add one. But not two.

You click on the move, hoping for a window to pop up with options like Promote or Comment after, nothing comes up anymore.

So, today has been an exercise of load the pgn, edit the comment, enter the pgn, add a single comment, post, load the pgn, edit the comment, -------

And so on.

For every single "should draw" or "?!" or whatever.

This is getting very, very, very frustrating.

V2 never gave me such problems.

There seems to be a new man wiling to help, perhaps make a list of V3 questions for him and post on this Thread...

https://www.chess.com/forum/view/site-feedback/chess-com-is-1#last_comment

i keep getting notifications for two vc games where i have unchecked the "follow" box. in one, i even quit the club a few weeks ago! any explanation for this?

another issue i have mentioned is not being able to see votes for candidate moves in vc until you vote. i do not understand why this is. the players are on a team. they should be able to see the votes of others. 

so, david, you see, not all issues are based on the member simply not being aware of the functionality (which is its own problem), but issues that can only be solved by cc. 

I really don't play Vote Chess (have tried once or twice I think) and seeing the votes of the other team members would highly influence people's vote. They may want a certain move but won't vote for it if it is noticed that some other move is much more likely. Seems like discussion is the place to hash out the move choices.

Though, maybe I just don't understand the rationale for it. I would think keeping the vote secret until the move is decided would be ideal, but can understand that sabotage would be easy that way.

martin, there are occasionally "fly-by" voters that never discuss any move but vote. team members never see any discussion of *why* that move. 

yes, seeing the votes might influence you, but if one is rational, i don't see it as a negative. it also helps if one is on the fence. for example, a team is discussing e4 vs. d4. if there are seven participants, and four have already voted for e4, there is no need for any more thought/discussion as e4 will be the move.

another issue is that a three day per move vc game is always three days per move. if all players have voted, the game should be moved to the opponents turn.