Glitch, most likely.
Hang in there.
Wait 5 minutes
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Below is the message i receive constantly. I have never made anyone wait or in anyway shape or form gone against the fair play policy and i get this every single day. I'm about to unsub and go elsewhere.
"You must wait 5 minutes between games. Your play is restricted because you have not followed our Fair Play Policy which discourages stalling, abandoning games or intentional aborting. This restriction will be lifted automatically after you play more games fairly"