What is wrong with the formatting on Chess.com?

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Avatar of kleelof
bestpony wrote:

Going back to the main topic, does anyone have any idea if the staff members check by these forums on their own, or not? I wonder if we should try sending a customer support ticket, or if it will just be redundant seeing as we're already talking about it here. Also, if we were to, it would probably be a bit unecessary to have more than one person sending a ticket, so they don't get overloaded with essentially the same message. Then again, I guess it would show the issue is quite wide-spread, which may get them to hurry up and look at it...

Haha, I really don't know! What do the rest of you think is the best course of action here, regarding that?

There at least 4 thread about the issue. And I imagine there will be several more. But, it appears Mic15 has sent a ticket on it. So, if they didn't know before, they will now.

Avatar of bestpony

That was mostly what I was hoping for, actually! As long as one person does it, I think that should be fine for now. I think the best we can do now is just wait and see if anything changes.

Avatar of FireAndLightz

I had this problem yesterday too and i sent a ticket. they probably answer within 11 hours

Avatar of Amelia

We do read the forums. I'm not seeing this on my page -- but I only have two sidebar alerts from groups. Those of you with a lot of alerts, does it change if you remove or ignore your alerts?

Avatar of kleelof
Calamondin wrote:

We do read the forums. I'm not seeing this on my page -- but I only have two sidebar alerts from groups. Those of you with a lot of alerts, does it change if you remove or ignore your alerts?

I've seen several places so far where premium members were not having this problem. 

As for me, with or without alerts, it all looks fine.  I'm not sure how alerts would cause the 2 missing tabs though.

Avatar of bestpony

Ahh, that's reassuring to hear!

I'm not entirely sure what you mean, though, Calamondin. I had around 10 alerts when I got on a few hours ago, and had the centralisation issue. I later cleared out everything, but still whenever a new alert popped it, they'd be centralised. And I also just went into the settings and disabled the alerts, but I still can't see the games/about me pages. It's exactly like before.

Avatar of bestpony

Also, I don't really think the centralisation issue is exclusive to the alerts. I see the same formatting in the "recent posts" section for the forums.

Avatar of Amelia

Sorry about that! -- we do read the forum but sometimes we are human and miss a few key points. @bestpony -- I checked your account and I can see the missing tabs--I see what you see. I'm wondering if this is related to your theme. Will you see if changing your theme to a standard one changes your view, please?

Avatar of bestpony

I'd almost like to believe that the cause of the empty games/about me tabs has to do with some recent formatting change here, that also is the reason for the centralisation of notifications etc. That is to say, that the centralisation is deliberate, but that the impact it has on the games/about me tabs is a bug of some sort. But that wouldn't explain at all why only free players are having those issues.

Calamondin, if you're unable to see the problems we're talking about, could you perhaps try viewing a user page while being logged off, since you won't be connected to the members' benefits when you do? That way you should see what we're talking about!

Avatar of bestpony

Okay, sure! Just give me a moment! Then again, I've seen the same problem when looking at others peoples' accounts. Anyway, I'll see if that changes anything!

Avatar of bestpony

Ok, I have the standard theme now. Unfortunately it doesn't seem like that helped:

Avatar of Amelia

I definitely see there is an issue, I will forward this to the developers to fix! :)

Avatar of FireAndLightz

Nothing seems to help, i changed theme as well, changed password, deleted app and logged in again.........its little odd only we normal members have this problem...

Avatar of FireAndLightz

O thank you Calamondin, you are great ! :)

Avatar of bestpony

All right! That's very much appreciated, Calamondin! Thanks for looking after us! :)

Avatar of MSC157

Interesting that only non-premium members have it. Thanks diamond! :P

Avatar of blackfirestorm

I've been having the same issue with nothing under the about me tab. I was about to post another forum but found this thread.

Avatar of VLaurenT

In V3, non-premium members will have random formatting every day and various features such as the 'About Tab' disappearing on a weekly basis... 

Go premium ! Wink

Avatar of bufferunderrun

@Clamondin, you are missing a closing div tag in the code right after your 300x250 ad. This is the reason why the text in the sidebar is centered.

Avatar of FireAndLightz

Hooray!!!