Why am I losing time while I play?

Sort:
Avatar of MrPatataPapa
So recently whenever I play and I make a move I lose time on the timer For example if I am playing 3+2 and I got 2:47 on the timer when I make my move, instead of going up to 2:49 goes down to 2:41... I got a good Wifi connection even in chess.com I can see that the signal like icon is full...I am pretty sure this is not a problem from my Internet because whenever I play in another app everything is fine Does anyone has an idea on why this happens? I've lost too many points because of this😭😭😭
Avatar of Martin_Stahl
MrPatataPapa wrote:
So recently whenever I play and I make a move I lose time on the timer For example if I am playing 3+2 and I got 2:47 on the timer when I make my move, instead of going up to 2:49 goes down to 2:41... I got a good Wifi connection even in chess.com I can see that the signal like icon is full...I am pretty sure this is not a problem from my Internet because whenever I play in another app everything is fine Does anyone has an idea on why this happens? I've lost too many points because of this😭😭😭

You might check out the following articles to minimize issues from your end:
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

That said, if there's an issue between you and the site, there may not be anything you can do.

Avatar of MrPatataPapa

Thank you for your help Martin, unfortunately I think I already made the check on that...I will try again but, maybe you are right I play on the app, I will try on the website and if works right...Might be some issue from my phone...like idk I'm not ab expert but some delay in the information