why are my chess insights not updating?

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Avatar of CurlyMapleWalnut

@Martin_Stahl same issue, please help.

Avatar of Martin_Stahl
Blundertonville wrote:

@Martin_Stahl same issue, please help.

Yours looks good now

Avatar of SegalMeirItamar

i got diamonds about a month and a half ago and I did insights and it hasn't updated once in that month and a half

Avatar of Martin_Stahl
SegalMeirItamar wrote:

i got diamonds about a month and a half ago and I did insights and it hasn't updated once in that month and a half

I'm showing you have recent games in your Insights, so it's updating. You have 396 games in the last 90 days there.

Avatar of SegalMeirItamar

I realized my mistake I was doing past 30 days the whole time

Avatar of Rayan_Hd

i wanna update my

insight

Avatar of justbefair
Rayan_FYB wrote:

i wanna update my

insight

Looks updated to me. What's wrong with it?

Avatar of Rayan_Hd
justbefair wrote:
Rayan_FYB wrote:

i wanna update my

insight

Looks updated to me. What's wrong with it?

i play a lot of games and wanna see the updates faster

the last insight was done when i played 916 games or something like this

but now i played more than 1k games

Avatar of justbefair
Rayan_FYB wrote:
justbefair wrote:
Rayan_FYB wrote:

i wanna update my

insight

Looks updated to me. What's wrong with it?

i play a lot of games and wanna see the updates faster

the last insight was done when i played 916 games or something like this

but now i played more than 1k games

Those games are all still available.

I was just showing the Insights for the last 30 days. You can select all games, last month, last week, etc.

Avatar of Rayan_Hd

ok thanks, i will see it

but could you show me the brilliant moves in my insight

Avatar of justbefair
Rayan_FYB wrote:

ok thanks, i will see it

but could you show me the brilliant moves in my insight

https://www.chess.com/insights/rayan_fyb?type=2&timeClass=rapid&dateRange=last30#quality

Avatar of Rayan_Hd
justbefair wrote:
Rayan_FYB wrote:

ok thanks, i will see it

but could you show me the brilliant moves in my insight

https://www.chess.com/insights/rayan_fyb?type=2&timeClass=rapid&dateRange=last30#quality

my number of b moves of all the time is 20
is it what you find ?

not in the last 30 days but of all time

Avatar of justbefair

I only saw 14 in rapid for all time.

Avatar of Martin_Stahl

You have 15 brilliants in Insights between Rapid and Bullet. There are differences between the Game Review process and Insights, so if you've been running all your games through review and have more brilliants than that, that isn't necessarily incorrect.

That said, you could contact support and the can cause your Insights to recalculate and that may change.

Avatar of Rayan_Hd
justbefair wrote:

I only saw 14 in rapid for all time.

look?
its not true i have 20

Avatar of Martin_Stahl
Rayan_FYB wrote:
justbefair wrote:

I only saw 14 in rapid for all time.

look?
its not true i have 20

Insights only has 14 registered for you. I mentioned why that could be in my post.

Avatar of Martin_Stahl
buffyslayer1 wrote:

Hello
I took out platinum and ran insights for the first time, its been over 5 hours and i keep going backwards in the queue as well!

Any ideas?

I think you mean diamond, but you should give it more time. If you don't see it complete in 24 hours, post again.

Avatar of Martin_Stahl
buffyslayer1 wrote:
Martin_Stahl wrote:
buffyslayer1 wrote:

Hello
I took out platinum and ran insights for the first time, its been over 5 hours and i keep going backwards in the queue as well!

Any ideas?

I think you mean diamond, but you should give it more time. If you don't see it complete in 24 hour, post again.

Yes I meant diamond, thanks will keep a look out.

cheers

There was actually a back-end issue causing the queues to hang and that's been resolved. You should be fixed now.

Avatar of Chessnewbie4thewin

I also have the same problem

Avatar of Martin_Stahl
Chessnewbie4thewin wrote:

I also have the same problem

If you just recently upgraded, you should give it up to 24 hours to update.