Why is my account locked?

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Avatar of Chesstar

Hey, recently chess.com has locked my titled account which prevents me from editing anything in my profile. I contacted support and they said it is temporary and will be reverted soon (it's almost been 2 years). I don't know why this has happened and I'm hoping for some help....

Avatar of justbefair
Chesstar wrote:

Hey, recently chess.com has locked my titled account which prevents me from editing anything in my profile. I contacted support and they said it is temporary and will be reverted soon (it's almost been 2 years). I don't know why this has happened and I'm hoping for some help....

Moderators can't see what's happening with titled accounts.

You will have to contact Support to find out.

Avatar of Chesstar
justbefair wrote:
Chesstar wrote:

Hey, recently chess.com has locked my titled account which prevents me from editing anything in my profile. I contacted support and they said it is temporary and will be reverted soon (it's almost been 2 years). I don't know why this has happened and I'm hoping for some help....

Moderators can't see what's happening with titled accounts.

You will have to contact Support to find out.

I did, they said they would unlock it but they never did

Avatar of justbefair

I see now that you used the white font. That is not visible to users like me who use the Light UI.

Perhaps you would have more luck getting an answer with a normal font.

Also, you have games from today but you say that your account has been locked for two years.?

I am confused.

Oh. I see. You are having a problem where you are not allowed to edit your profile. I can actually help with that.

Avatar of TheForgivingSoul
justbefair wrote:

I see now that you used the white font. That is not visible to users like me who use the Light UI.

Perhaps you would have more luck getting an answer with a normal font.

Also, you have games from today but you say that your account has been locked for two years.?

I am confused.

Oh. I see. You are having a problem where you are not allowed to edit your profile. I can actually help with that.

Nice

Avatar of AU2013
justbefair wrote:

I see now that you used the white font. That is not visible to users like me who use the Light UI.

Perhaps you would have more luck getting an answer with a normal font.

Also, you have games from today but you say that your account has been locked for two years.?

I am confused.

Oh. I see. You are having a problem where you are not allowed to edit your profile. I can actually help with that.

Did you do it?

Avatar of justbefair
AU2013 wrote:
justbefair wrote:

I see now that you used the white font. That is not visible to users like me who use the Light UI.

Perhaps you would have more luck getting an answer with a normal font.

Also, you have games from today but you say that your account has been locked for two years.?

I am confused.

Oh. I see. You are having a problem where you are not allowed to edit your profile. I can actually help with that.

Did you do it?

I don't remember. Do you have an issue?

Avatar of AU2013

No but thx for asking