Wrong automatic subscription

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Avatar of Santini8

I've used 30 day free trial subscription and when I went cancel it, it proposed me 7 more days for cancelling it and I did it, getting 37 days.

I got really surprised when I got to see that an automatic subscription was made agains my will. I've contacted support and still had no answer.

Do you guys think they will make refund and what should I do more?

Tnaks in advance,

Bernardo

Avatar of justbefair
Santini8 wrote:

I've used 30 day free trial subscription and when I went cancel it, it proposed me 7 more days for cancelling it and I did it, getting 37 days.

I got really surprised when I got to see that an automatic subscription was made agains my will. I've contacted support and still had no answer.

Do you guys think they will make refund and what should I do more?

Tnaks in advance,

Bernardo

Just wait for support to reply. If that was your first trial, you will get a refund.

Avatar of Santini8

It was my second trial. Do you think they evaluate these situations and it's possible to get a refund?

Avatar of justbefair
Santini8 wrote:

It was my second trial. Do you think they evaluate these situations and it's possible to get a refund?

I don't really know what they do. Please let us know when you hear back.