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wrong win

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Rafinskiy
I played with taafiziza. We made 3 moves each and he stopped his moves. I waited his move until 15-16min of his time remained and suddenly game finished by his win. But I didn't click cancel. Please change result to draw.
Martin_Stahl

According to the game results, you abandoned. Looks like you were disconnected. It can happen sometimes in a way that the client doesn't notify and eventually the system marks it as abandoned.

Rafinskiy

Martin_Stahl пишет:

According to the game results, you abandoned. Looks like you were disconnected. It can happen sometimes in a way that the client doesn't notify and eventually the system marks it as abandoned.

Exactly. My phone shown good connection. So this is not my fault and not my loss. Change please result to draw.

IMBacon22

You lost connection.  The server does not know the reason why.  It happens.  

Rafinskiy

IMBacon пишет:

You lost connection.  The server does not know the reason why.  It happens.  

No. I didn't. At least app didn't show it

IMBacon22
Rafinskiy wrote:
IMBacon пишет:

You lost connection.  The server does not know the reason why.  It happens.  

No. I didn't. At least app didn't show it

https://forums.digitalspy.com/discussion/2042496/keep-losing-wi-fi-connection-despite-strong-signal-multiple-times-per-day

https://www.cnet.com/forums/discussions/good-signal-strength-but-intermittent-connectivity-579861/

http://www.businessinsider.com/why-your-smartphone-loses-connection-2013-8

http://forums.xfinity.com/t5/Your-Home-Network/High-packet-loss-despite-good-signal/td-p/1399487

Martin_Stahl
Rafinskiy wrote:
Martin_Stahl пишет:

According to the game results, you abandoned. Looks like you were disconnected. It can happen sometimes in a way that the client doesn't notify and eventually the system marks it as abandoned.

Exactly. My phone shown good connection. So this is not my fault and not my loss. Change please result to draw.

 

The site doesn't change game results unless there were widespread hardware/software issues/bugs.

 

https://support.chess.com/customer/en/portal/articles/1444788-can-you-please-make-an-exception-and-change-my-rating-please-

 

Have good signal strength does not mean that you still didn't get disconnected from the Live server process by some other other network or device related issue, outside the control of the site. The fact the client didn't register the disconnect is in the site's control but it does happen on occasion.