You are not allowed to start the match
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Today, I wanted to start a game after a very long time. I got the error "You are not allowed to start the match" below my phone's screen.
And unfortunetelly, my phone is very old that freezes if I open chess.com in my browser for sending its screenshot. And you know that chess.com mobile app hasn't yet got the feature to send pictures.
I tried reconnecting to my internet & clearing the chess.com app catches. My problem still persists.
there was a glitch at that time which was fixed after 25-30 mins
I'm having this problem for over a week
khanousse wrote:
I'm having this problem for over a week
you should contact support or try this once https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
I tried but no
It turned out this only happens when I try to play rated games
Me too.
I am not allowed to start a game
Wtf?
Samedi problem
May 27, 2025
0
#9
LikeChess78 wrote:
Today, I wanted to start a game after a very long time. I got the error "You are not allowed to start the match" below my phone's screen. And unfortunetelly, my phone is very old that freezes if I open chess.com in my browser for sending its screenshot. And you know that chess.com mobile app hasn't yet got the feature to send pictures. I tried reconnecting to my internet & clearing the chess.com app catches. My problem still persists.
Support for older versions of the app have been discontinued for random pool gameplay. You should upgrade if possible.
All other features should work and for now live tournaments should also work.
I just checked my chess.com app version, it's the latest. And I figured out that this error is only happening to this phone. With another devices in this account, I can play chess.
I have to add something. I previously had problem with playing with bots and using analysis tool. I figured out that moving chess.com app to my SD card had caused it and by moving it back to device storage, they all got fixed. But since I needed storage, later I again moved it to SD card. Is that the reason for not being able to start the games? (If it is, I also request fixing this problem)