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As of today I have been having an issue with chess.com app , the board is too zoomed in so I can’t see the final line ( A , or H line ) on top of that I am unable to see any other options such as forfeiting ,messages, etc. Is anyone else encountering this same issue?
Show a picture please
Same problem
Same problem
Same.no have an iPhone 12 if it helps
May 2, 2021
0
#6
DMcMuffin wrote:
As of today I have been having an issue with chess.com app , the board is too zoomed in so I can’t see the final line ( A , or H line ) on top of that I am unable to see any other options such as forfeiting ,messages, etc. Is anyone else encountering this same issue?
There appears to be a bug on the iOS app and it has been reported to staff.
I hope they fix this soon
I hope they fix it as well, it only seems to happen when attempting to play online against other users. When playing against bots or training on puzzles the issue doesn’t appear
Yeah same problem here on iPhone. About to lose all of my 1 day matches because I can’t click the check mark
May 2, 2021
0
#10
You might check the Display Zoom settings on your device.
https://support.apple.com/guide/iphone/magnify-the-screen-iphd6804774e/ios
https://www.chess.com/forum/view/help-support/screen-really-zoomed-in#comment-60019240
It’s not the device
Martin_Stahl wrote:
You might check the Display Zoom settings on your device.
https://support.apple.com/guide/iphone/magnify-the-screen-iphd6804774e/ios
https://www.chess.com/forum/view/help-support/screen-really-zoomed-in#comment-60019240
Definitely an app/coding issue not a device issue.
May 2, 2021
0
#14
mlprice12 wrote:
Martin_Stahl wrote:
You might check the Display Zoom settings on your device.
https://support.apple.com/guide/iphone/magnify-the-screen-iphd6804774e/ios
https://www.chess.com/forum/view/help-support/screen-really-zoomed-in#comment-60019240
Definitely an app/coding issue not a device issue.
Didn't say it was, just that one other member mentioned it and it fixed the issue when changing the setting. Until the site fixes the underlying cause, that may provide the option to get it working.
Historically, it has taken a while for Apple to release updates to apps, so if the site quickly pinpoints the issue and fixes it, it can take time for that to be approved for release.
May 3, 2021
0
#16
Hey guys! We are investigating this. Please let us know the following:
- Build version (is it 3.9.18 (9)?)
- Device (appears to happen in iPhone 12, iPhone 12 Pro, and iPhone Mini?)
- iOS version (happens in both iOS 14.4 and iOS 14.5?)
- Can you reproduce 100% of the time?
- Does it happen in both Daily and Live games?
Lastly, can you also reproduce in the following screens?
1. Vision
2. Drills
3. Pass & Play
Thanks!
May 3, 2021
0
#17
Hey all! We found the issue and we are working on a fix.
For now, a temporary solution that wouldn't require an update is to make sure that in iOS Settings (Settings > Display & Brightness > View), Standard is set instead of Zoomed.
Sorry about the inconvenience! We'll report here once the bug is fixed…
May 10, 2021
0
#19
the entire right side of my board is missing. i already have my iphone set to standard not zoomed in.
