Help with Auto Resign feature please

Hi everyone, 

I'd appreciate some information on how the auto resign feature works here in life chess

I've recently started playing more live chess and have noticed the prompts saying the game will be auto resigned with a countdown . If I get a position where I need to think or try to remember early on then it forces me to move. It seems a little over eager. 

Additionally I've had this happen when I take a longish think later in the game. I'm talking maybe a think of a minute or so in a rapid game, certainly not half the start time and certainly not a length of time I'd be worried about my own opponent taking.

Can someone please tell me how this feature is supposed to work? At the moment I feel quite pressured to move quickly during the opening which is uncomfortable especially if it's an opening I don't really know and so have to think about position 

https://support.chess.com/article/338-how-does-game-abandonment-work

I don't see what is confusing about the rules.  

Once a game starts, you only have a brief period to make your first move.  It's 10 seconds in bullet, 15 in blitz and 55 seconds in rapid.

After your first move and until your 10th, you can't spend over half of your allotted time on one move.

After that, you can spend as long as you want on any move.

If you disconnect, you have to reconnect quickly.

I have the same issue and think it‘s over ruled. 
I have no standard 10 moves in my mind and need time to think in BLITZ in the opening phase. 
Bad bad rule

If you play 5 0 blitz, surely you never spent 2.5 minutes on one of the first ten moves.

Of course not, because I have to move within 15 sec and faced the same situation as described in the topic. 
point is you have only 15 sec for every single move which is too short

I had a case last. Night of the auto resign prompt later than 10 moves, and with a thinking time that was not half of the game time. There are examples in other forum threads too 

I'm. Not sure this feature is working correctly. 

Additionally, I saw this counter a few times on my opponents move, it got to 0 and nothing happened! My opponent moved maybe 5 seconds later, all the time the auto resign counter showed 0

yes, I observed the same!!

This auto-resign tool does not work at all and is wrongly set for 10 moves in my opinion. 

I see the popups about auto-resigning all the time since the switch to play which is riddled with these kind of bugs, but it doesn't actually resign when I get the dialog, it just pops up for some reason best known to the developers I guess.