I can't move my pieces

bentseenirengas

I tried to play couple of live games on my computer and at the beginning of the games it worked, but after the first minutes I couldn't move my pieces, even though it was't check or the piece I tried to move wasn't covering the king. I couldn't move any of the pieces.

 

I haven't got this problem while playing on the android app.

HKPP
Welcome! I have the same problem in iPhone
HKPP
Just happened to me. I even was chatting, so no disconnect problem. Don't know how to add snapshot.
snow_rose
It happened to me too!!
HKPP
That was very helpful. I am sure that chess.com staff welcome this help to abandon the game in iPhones.
Really, if I were a developer I would appreciate to know all the problems. This app is extraordinary good, not comparable to any other chess app; they can have the luxury of getting constructive critics. I guess and hope.
HKPP
*I was chatting GETTING answers of my opponent. 100% not a disconnect issue.
KyleCon

Played on PC. No problems. Maybe it's with the phones.

zschuindt

I'm just having this issue today. I can't move pieces on the center of the board. I'm using a Linux PC with Google Chrome.

notmtwain
zschuindt wrote:

I'm just having this issue today. I can't move pieces on the center of the board. I'm using a Linux PC with Google Chrome.

Their best advice for unusual technical problems is to try clearing your cache.

sseim15

I have been having this problem with PC. My quick fix: Hold down the "previous move"  button to take you through every move throughout the game. the hold the forward arrow to take you back to your previous place. Usually works for me. Hope it works for you.

Freedom_4_Palestine

It happens to me often, this website/platform if full of bugs. I hope the moderators don't censore your post, because it seems it's forbidden to criticize chess.com, just see all the many posts removed just because someone brought proofs of cheating or invincible bots. They use to justify the censorship with "you can't talk about it, sign in to the cheating forum". But it's just because you are forbidden to talk about cheats in "public" where the majority can listen at you... do it in the private cheating forum instead... Good luck

6hf57g

Repeated interference with my moves will result in my withdrawal from this site. I have been a member at Chess.com a long time and never had this happen to me before, and now it happens three times in a row, and caused me to lose three consecutive times, and shot down my ratings.  This certainly doesn't happen to me on other sites.  

sonofprithwi
notmtwain wrote:
zschuindt wrote:

I'm just having this issue today. I can't move pieces on the center of the board. I'm using a Linux PC with Google Chrome.

Their best advice for unusual technical problems is to try clearing your cache.

Right. @bentseenirengas, @HKPP it happens due to loaded system memory. Try refreshing the page. Before you start to play, be sure that heavily loaded programs such as antivirus, anti malware etc are disabled temporarily. After you finish your game, enable them again.  Alternatively go for higher memory support. This is not a bug to be fixed by chess.com. I also have the same problem whenever I play loads of games. Hope this help you guys.

Nwap111

When I play 10  min. chess, I am queening a pawn, and the screen freezes, will not let me move, backward or forward.  I have lost games because of this.  Only happens in 10 min. A longer game, it aways allows me to queen a pawn. Who knows what causes this.  

HsChessA
Spk
oregonpatzer

This has happened to me too, and I even posted a complaint on this forum "Piece Paralysis" which has disappeared from sight because nobody has commented on it in oh, two weeks?  It almost always happens when I'm in a winning position.  I typically react by mashing the keys on my laptop desperately while hollering obscenities.