Thank you Martin. Declining a recommended match on the Web/PC seems to have done the trick. Still annoyed that the support line is less than helpful and there's no human support, other than this forum. But thanks again. I hope they pick up on this and recognise that they haven't fixed that bug and that they update their support bot to identify this solution / work around. What did you mean by, 'if your flag is correct'?
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I just found out that there is a know issue with some members in the US on the apps that staff are actively working on and your issue is very likely related to that.
edit: actually now that I've caught up, that issues seems likely to be resolved and if your flag is correct shouldn't have impacted you.