https://support.chess.com/customer/portal/articles/1444849
https://support.chess.com/customer/portal/articles/1444918
Lag or Disconnection (Time)
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It's happened twice today where I was playing a live game against a random opponent I would make a move and then it would switch to them. Their time would be counting down and then when they hit 0:00 It said that I lost the game due to running out of time. Even though the last move showing on the board was mine. And even looking at the after game analysis it doesn't show them making a move after me. My move was the last recorded but it was me who lost because of time. Any one else experience this?