With the ratings issue, there were a few cases when a member was set as unrated even though they had played rated games. This happened to you because you've played more unrated than rated games. Your rating will get back to normal after you finish your next rated game.
Live chess rating
If you need help, please contact our Help and Support team.
I played a few unrated live chess games, how can I get rated? It show always "unrated" at my status. Thanks for advice.