I want to be relevant and kind in my comments, both because we're encouraged to be and because I think it's how we should be. But it's very frustrating as a (paying) customer that whoever is in charge (1) can't be bothered to communicate with upset customers directly about this issue, (2) continues to experiment on those customers without asking or even informing them, and (3) hasn't done the simple, correct, thing and gone back to the code that was running before this mess started. I know they're busy, and that puzzles are only one part of the site, but it is a popular and widely used part, and this has been dragging on for a while now.
Steve
There are some additional updates being done to complete the changes. There was information released about it, on social media (X), which has also been shared in a number of the topics.
I don't see how that post on X provided any valuable insights. Leaving out the fluff it merely states the current issues in puzzles - which exist for months by now - are no bug, but part of an ongoing update, which will take even more time until it is finished completely.
This does not change a tiny bit that the whole puzzle system is currently broken.
The most frustrating thing for me is that I was gifted a one-month diamond membership, but could not experience normal puzzles which I was excited about. I feel bad for everyone who bought a monthly membership and had to experience the same bland series of puzzles every single day with no fix.
In my opinion, memberships should be renewed. But that said, I don’t see that happening.
Did you switch to Extra Hard?
Yes. It didn't do much, as they were still still too easy.
You haven't done hardly any puzzles since the Extra Hard algorithm was changed.
You should try 20-30 and see how they feel.